Commercial Estimator

Torrco•Waterbury, CT

About The Position

At Torrco we have a strong commitment to our people and our clients. We are a 4th generation, family-owned leading supplier of plumbing, piping, HVAC, kitchen & bath products for trade, retail and commercial customers. We realize that our people are our greatest asset and can guarantee that you won't get lost in the shuffle, we are committed to offering opportunities for growth and advancement. We empower our employees to build long-lasting careers with us. The Commercial Project Manager is responsible for converting estimates into successful orders by negotiating final pricing with vendors and customers, then managing the complete order fulfillment process. This role bridges the gap between estimation and delivery, ensuring customer satisfaction through effective project coordination, submittal management, logistics oversight, and technical support for commercial plumbing projects.

Requirements

Bachelor's degree or equivalent experience in business, construction management, supply chain, or related field
Minimum 2 years of experience in project management, preferably in plumbing, construction, or wholesale distribution
Strong working knowledge of plumbing systems, materials, and commercial construction processes
Excellent negotiation and communication skills with ability to influence vendors and customers
Strong customer service orientation with proven problem-solving abilities
Experience with CRM systems such as Monday.com preferred
Ability to manage multiple projects simultaneously while maintaining attention to detail
Strong organizational and time management skills
Ability to work under pressure and meet deadlines in fast-paced environment

Nice To Haves

Knowledge of HVAC systems is a plus
Experience with CRM systems such as Monday.com preferred

Responsibilities

Negotiation & Order Acquisition:
Receive completed estimates from Estimators and develop final pricing strategies
Negotiate best and final pricing with vendors and suppliers to maximize margins
Work directly with customers to present quotes and negotiate terms to win orders
Develop and maintain strong relationships with key vendors and customers
Identify and pursue opportunities to increase order value through upselling and cross-selling
Order Fulfillment & Project Management:
Manage complete order lifecycle from award through delivery and closeout
Coordinate submittal packages and obtain customer approvals in timely manner
Track project timelines, milestones, and deliverables to ensure on-time completion
Monitor project budgets and address any cost overruns or scope changes
Coordinate with warehouse and logistics teams to schedule deliveries
Resolve delivery issues and coordinate expedited shipments when necessary
Customer Communication & Support:
Serve as primary point of contact for customers throughout project execution
Provide regular project status updates via phone and email
Address customer inquiries and resolve concerns promptly
Coordinate technical support with suppliers to resolve product issues
Ensure customer satisfaction through proactive communication and problem-solving
Vendor & Supply Chain Management:
Build and maintain strong relationships with key suppliers and manufacturers
Monitor vendor performance and address quality or delivery issues
Coordinate with suppliers for product availability and lead times
Manage backorders and communicate updates to customers
Work with suppliers to obtain technical documentation and specifications
Documentation & Reporting:
Maintain accurate records of all negotiations, orders, and project communications
Track project metrics and prepare status reports for management
Document lessons learned and contribute to process improvement initiatives