Commercial Escrow Operations Supervisor (Land Acquisition)

First American • Orlando, FL

7d

About The Position

Responsible for establishing, streamlining, and managing processes, procedures and programs related to escrow operations and support functions. Manage and lead teams who perform a wide range of duties related to escrow operations. Manage processes and policies. Partners with and acts as a liaison between groups to ensure that compliance, policy adherence, production goals, and timelines are met. Ensures employee conformance to established practices and proper training of staff.

Requirements

• Bachelor’s degree preferred
• 3-5 years of directly related experience
• 2+ years demonstrated experience in a lead or supervisory role
• Process and detail orientation
• Proficient computer skills and solid knowledge of company operating systems and applications
• Multi-tasking, problem-solving and customer service skills
• Successful track record of executing day to day operational responsibilities, along with participating in, developing and completing projects in area of expertise
• Able to implement and enforce processes to ensure compliance and quality
• Provides others with reliable information and uses good listening skills
• Able to establish and maintain effective working relationships at the departmental level

Responsibilities

• Supervises a staff responsible for production activities associated with supporting an area of the escrow process/operations activities.
• Implements processes and metrics to monitor and improve customer service, quality, turnaround time and productivity.
• Relieves branches of high-volume paperwork. Role may be found in a centralized processing unit.
• Delegates tasks, manages work flow and makes recommendations for staffing and training needs.
• With management consultation, interviews candidates, provides hiring recommendations, writes and conducts performance reviews, and provides ongoing feedback and coaching.
• Advocates for employees and communicates compensation changes.
• Provide regular status updates and reports to manager.

Benefits

• First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees