Commercial Escrow Operations Manager (Remote)

First American • Lake Mary, FL

3d • Remote

About The Position

Responsible for establishing, streamlining, and managing processes, procedures and programs related to escrow operations and support functions. Manage and lead teams who perform a wide range of duties related to escrow operations. Manage processes and policies. Partners with and acts as a liaison between groups to ensure that compliance, policy adherence, production goals, and timelines are met. Ensures employee conformance to established practices and proper training of staff.

Requirements

• Bachelor’s degree or equivalent combination of education and experience
• 5-7 years of directly related experience
• 3-5 years demonstrated experience in a supervisory or management role.
• 5+ years commercial disbursement experience
• Demonstrated success establishing, leading and maintaining effective working relationships at the Department Management level.
• Strong process skills required; detail oriented
• Strong computer skills and knowledge of company operating systems/applications
• Strong problem-solving and customer service skills
• Ability to lead/sought out for advice
• Able to manage competing priorities
• Successful track record designing, developing, and executing complex projects.
• Can influence the thinking of, or gain acceptance from others in sensitive situations, using influence and preventing damage to the relationships.
• Strong communication skills with the capacity to communicate the function’s vision and the department’s direction and set aligned goals.
• Provides resources and creates systems to measure results.
• Familiar with competitor, financial and industry dynamics.
• Actively recruits, retains and develops talent and holds employees accountable for results.
• Leads change, manages conflict and fosters collaboration.
• Collaboratively engages with leaders to create, identify, and implement solutions to further effectiveness of escrow operations.

Responsibilities

• Manages work activities and escrow operational / support functions at the regional level for counties, states, or a defined process.
• Typically manages production roles but may act as a functional manager with no direct reports.
• May have some administrative management duties; does not have Branch Management oversight.
• May support residential and / or commercial transactions
• Provides input to operational plans and works with Senior Management to ensure that plans are integrated with broader strategies.
• Acts as a liaison with Escrow/Branch managers and leaders of other functions/ operations/ business units and provides feedback and resolution on escalated issues, process issues/changes and results.
• Coordinate and monitor efforts between groups.
• Represents escrow’s involvement with changes to processes.
• In smaller operations, may be a hybrid role with Escrow and Title staff members reporting in
• Writes and conducts employee performance reviews and provides ongoing performance feedback through coaching.
• Identifies training needs for subordinates.
• Makes hiring and compensation recommendations.
• May get input from management

Benefits

• Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager