This position performs Powerwatch services/maintenance on Power Generation, Marine, and Industrial Systems in the field.
Maintain a safe working environment and observe all safety procedures, laws, policies, and rules.
Work in a manner consistent with Contamination Control Guidelines
Communicate with internal and external customers in a manner that promotes a positive relationship.
Work overtime as needed within labor law guidelines.
Frequent travel is needed to meet customer service requirements including overnight stays.
Be on call to respond to customer service needs during the evenings, weekends, and holidays.
Perform Maintenance on Generator Packages, Industrial Engine Packages, EPG Systems, and Marine Packages not limited to Caterpillar products.
Perform Load Bank Testing
Perform basic troubleshooting and repairs.
Assist field technicians as required.
Perform detailed inspections on EPG products and systems.
Write service reports that accurately document activities, issues, and up-sell opportunities.
Prepare required documentation including work orders, parts lists, and timecards in an accurate and timely manner to enable other employees to do their job in a timely manner.
Solicit information regarding opportunities for generator system sales and service and pass information to generator systems sales staff and engine PSSR or ISR in a timely manner.
Ensure assigned company vehicle maintains a clean professional appearance and is in proper working order.
Perform assigned tasks in a timely, accurate, and efficient manner.
Follow manufacturer and company service guidelines and procedures to ensure quality work and to preserve and document component failure information for accurate failure analysis.
Perform work and conduct yourself in a matter that is consistent with company goals, mission statement, and core values.
Operate company or personal vehicle as needed to visit branch locations or customers.
Maintain punctual, regular, and predictable attendance.
Must maintain a tool inventory sufficient to perform assigned tasks.
Associates Degree from a fully accredited college or technical/vocational school in Diesel Technology or other closely related field; and a minimum of 3 years of directly related experience in power generation service; or an equivalent combination of education and work experience.
Ability to obtain lift truck certificate.
Completion of a certified electrical safety course
Completion of ISR and PSSR Sales Certification through CAT DPC
Maintain a valid driver’s license and satisfactory driving record.
Safety – Actively demonstrates vigilance in protecting self, customers, co-workers, contractors, suppliers and community from risky actions or unsafe conditions. Promotes and follows Peterson’s safety policies and guidelines. Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of employee or others.
Peterson’s Communication Principles – Able to demonstrate the following communication skills and principles when working with customers, co-workers, and other stakeholders: Showing up and choosing to be present- to honor others and give my best self. Paying attention to what has heart and meaning- to understand and acknowledge the true intent. Tells the truth without blame or judgement- to motivate and build confidence. Open to outcome, not attached to outcome- to learn from what happened and never stop improving.
Peterson Values – Behavior and work product aligns with Peterson’s Core values – Customer First, Integrity, Excellence, Teamwork, and Fun!
Accountability – Takes responsibility for own actions; Keeps commitments. Completes tasks on time or notifies appropriate person with an alternate plan; Focuses on performance, manages execution.
Curious – Continuously pursues opportunities to learn and grow professionally and personally. Solicits feedback to improve self, service, performance, and the organization. Applies feedback to improve performance.
Leadership –Refrains from activities that would negatively impact organizational health and reputation, compromise trust or working relationships, or create unnecessary bureaucracy.
Ethics – Works ethically and with integrity; avoids any action that could be interpreted to be for personal gain, in violation of Peterson’s Code of Conduct and Business Ethics, or as an abuse of positional power. Maintains confidentiality; Protects Customer, Manufacturer and Company proprietary information; promptly reports conduct that could is or could be considered unethical; Honest and forthcoming with information.
Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Focuses on solving conflict, not blaming; Remains open to others' ideas and tries new things; Works well in group problem solving situations; Uses reason even when dealing with emotional topics; Meets commitments.
Technical Skills – Has the skills needed to successfully perform job responsibilities and be viewed as competent. Shares expertise with others; Understands implications of decisions; Demonstrates knowledge of market and competition; Aligns work with organization’s goals.
Communication – Speaks clearly, respectfully, and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings; Writes clearly and informatively; Listens to others without interrupting; Keeps emotions under control; Gives and welcomes feedback; Has personal awareness of body language and tone being used to maximize quality of communications.
Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Contributes to building a positive team spirit; Puts success of team above own interests. Provides recognition for results; Offers to help others before being asked; Supports co-workers and provides them with grace.
Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Manages difficult or emotional customer and/or employee situations; Responds promptly to customer and employee needs; Facilitates a work environment where individuals are treated with respect and are not subject to hostile or other harassing behaviors.
Adaptability – Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events; Flexible; Open to new ideas.
Initiative – Undertakes self-development activities; Looks for and takes advantage of opportunities; Asks for and offers help when needed; Looks for ways to improve performance and the organization as a whole; Pursues training and development opportunities.
Dependability – Consistently reports to work on time as scheduled; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Commits to long hours of work when necessary to reach goals.
Ability to read, analyze, and interpret general business reports, technical procedures, or governmental regulations.
Ability to write coherent and logical service reports that can be understood by internal and external customers.
Ability to apply concepts of basic math and algebra.
Must have excellent proficiency on company and CAT PC and windows driven software.
Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business.
We offer competitive wages, generous benefits, and room to grow within the company.