About the position
The Commercial Energy Analyst will provide technical assistance to EPB's GSA 2 customers by serving as the primary point of contact for issues relating to their utility needs. Market new and existing products and services. Analyzes customers' utility usage and suggests alternative rates when applicable. The Commercial Energy Analyst also develops strategies to optimize customers' energy needs and define the necessary resources to bring new programs, technology, and products to the customers while delivering high-quality customer satisfaction. This individual must also offer customers all EPB services; electric, communications, and energy efficiency programs. The Commercial Energy Analyst must also work proactively with the Fiber division to identify opportunities to provide data services to Key Customers.
Responsibilities
- Serve as a single point of contact for accounts to provide necessary or requested EPB services
- Successfully build and maintain relationships (internal and external) with Customers to achieve assigned corporate goals.
- Perform detailed analysis for each customer on the power system, making recommendations and developing strategies to optimize and identify energy-based products and services.
- Review customer billing history for errors or opportunities for energy savings through TVA's energy right solutions for business (ERBS, Generation Partners, Green Power Switch, etc.).
- Coordinate comprehensive support services (power quality, demand control, infrared testing, and ultrasonic testing) with TVA and the customer
- Coordinate, as necessary, with various departments within EPB to provide the best possible service and quick resolution of customer issues.
- Provide excellent customer service in resolving customer issues regarding billing, credit, etc.
- Express exceptional people skills, as a high level of customer involvement and customer focus are necessary.
- Present to local organizations regarding products and services available.
- Initiate work activities for customers by coordinating resources with internal departments.
- Perform extensive site visits and calls to customers.
Requirements
- Bachelor's degree in Engineering or business-related field, or management-approved job background with a minimum of 3 to 5 years related experience or training.
- Ability to analyze and interpret complex information using word processing, spreadsheet, and database applications to develop and manage processes from communications, operations, business analysis, and related utility operations.
- Exhibit strong interpersonal and communication skills and ability to communicate at all levels.
- Demonstrate understanding of EPB's business and operating procedures.
- Excellent customer service, communication, organization, and computer skills.
