Commercial Enablement Manager

Guild

8d • $110,000 - $130,000

About The Position

Guild is hiring a Commercial Enablement Manager to enable our Employer Partner Services (Account Management) team. Our Account Managers are a commercially focused position accountable for managing Guild’s largest strategic partners. The Account Management team owns the overall health and performance of our clients and is directly responsible for renewals, growth, and profitability. In this role, you will be a critical partner to the Employer Partner Services team, work cross-functionally to build and deliver comprehensive enablement programs, and measure the impact of those programs.
As the Commercial Enablement Manager, this role requires a high level of strategic thinking, prioritization, program management and design expertise, and the ability to collaborate with many cross-functional teams across the organization.

Requirements

• 5+ years of enablement experience, technical account management or customer success experience
• Demonstrated ability to drive the strategic direction and execution of multiple initiatives
• Experience working in a heavily cross-functional environment with senior leadership
• Proven track record of prioritizing initiatives in a highly nuanced GTM motion and fast-paced environment
• Excellent problem-solving skills, with a strong emphasis on developing scalable programs
• Strong communication, facilitation, and content development skills
• Desire to learn, grow, and evolve within a fast-paced and ambiguous environment

Nice To Haves

• Experience working in enablement is a plus
• Something else? Wonderful, we’re curious to learn more about you!

Responsibilities

• Serving as a strategic thought partner to Employer Partner Services team leaders to shape the knowledge and skill training and development strategy.
• Demonstrate an understanding of technical knowledge and account management skills, including the ability to equip teams with technical expertise, knowledge and skills to support clients' needs, manage escalations, and drive renewals and expansions.
• Assess knowledge gaps, prioritize programs, and measure impact to act as a strategic partner to the Employer Partner Services team.
• Partner with Enablement & cross-functional teams (product, product marketing, employer analytics, and other technical teams) to build and implement global training programs and resources.
• Designing relevant and effective enablement approaches for various roles and experience levels within the team by identifying the near-term and long-term competencies, skills, and behaviors essential to success.
• Delivering a comprehensive training and coaching plan for teams in alignment with the identified skills and competencies.
• Build and maintain knowledge resources for on-demand access and use within our Content Management System (i.e., Highspot)
• Manage multiple initiatives, ensuring deadlines, objectives, and team needs are met.
• Facilitating training on skills and behaviors that are essential to the job
• Contributing to the growth of the Partnerships Enablement function and executing other special projects as needed.

Benefits

• Access to low-cost, high-quality health care options through Collective Health and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
• Access to a 401k to help save for the future
• Vacation policy to rest and recharge
• 8 days of fully-paid sick leave, to take the time to heal and or recover
• Family-friendly benefits, including 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents; 4-week ramp-up period for when employees return from a leave of 6 weeks or more; as well as employer-paid short-term and long-term disability, employer-sponsored life insurance, fertility and caregiving benefits.
• Well-rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services
• Education benefits and tuition assistance to help your future development and growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed