Commercial Electronic Banking Administrator - Northrim Building

Northrim Bank•Anchorage, AK

5d•$35

About The Position

At Northrim Bank, our vision is to be Alaska’s premier bank and employer of choice. We are looking for professional and knowledgeable employees who take pride in their work. We believe in providing value for our customers and communities. Are you a tech-savvy problem solver who loves helping businesses succeed in the digital banking world? Do you enjoy working with cutting-edge treasury tools, solving complex challenges, and guiding customers through powerful financial solutions? If so, we want to meet you! We’re looking for a Commercial Electronic Banking Administrator who thrives in a fast-paced environment and enjoys collaborating with customers, internal teams, and technology partners to deliver exceptional digital banking experiences. In this role, you’ll be a key driver behind our commercial digital banking services, ensuring customers successfully adopt and use our electronic treasury solutions. This position is perfect for someone who enjoys being at the intersection of technology, banking, and customer success. You’ll play a vital role in helping businesses modernize their financial operations while working with a supportive and knowledgeable team. Ready to help shape the future of digital banking? Apply today and bring your expertise, energy, and innovation to our team!

Requirements

High School Diploma or equivalent.
5+ years in financial services, including 3+ years in Electronic Banking, Treasury Management, or Card Services.
Military education or experience may substitute for education or work experience.
Deep knowledge of banking products and treasury services
Strong analytical and problem-solving skills
Ability to manage multiple complex projects simultaneously
Excellent communication skills (written, verbal, and customer-facing)
A passion for delivering exceptional customer experiences
High attention to detail in a fast-paced environment
Takes ownership of challenges and sees them through to resolution.
Can translate complex technical information into clear guidance.
Enjoys helping businesses succeed with innovative financial tools.

Nice To Haves

Accredited Automated Clearing House Professional (AAP) certification preferred.

Responsibilities

Serve as a primary liaison between commercial customers and internal operations, treasury, and technology teams.
Provide high-level technical support and onboarding assistance for electronic banking and treasury solutions.
Guide customers through complex implementations and help them maximize the value of our digital tools.
Design and manage detailed implementation plans for services such as: ACH Origination Wire Transfers Remote Deposit Capture (RDC) Positive Pay & Account Reconciliation Integrated Payables Commercial Purchase Cards Merchant Services & Expense Management
Coordinate daily workflows and ensure critical deadlines are met.
Analyze technical reports and recommend process improvements.
Assist with new product rollouts, upgrades, and testing for business and treasury digital services.
Help review fraud, dispute, and error claims related to electronic services.
Identify fraud indicators and support risk prevention efforts.
Develop onboarding checklists, troubleshooting guides, and training resources.
Provide coaching and support to internal teams on digital banking solutions.