Commercial Dairy Account Specialist

Alta Genetics

11h•Remote

About The Position

TransOva Genetics is seeking a Commercial Dairy Account Specialist that will be responsible for handling high volume commercial dairy accounts and work to build and maintain positive account relationships, encourage repeat business, and represent Trans Ova Genetics to the highest possible standard. This position will act as main point of contact within assigned commercial dairy accounts and work to coordinate client requests and scheduling services by collaborating with multiple internal teams to fulfil clients’ needs. This is a remote position based in the United States. Trans Ova Genetics, a member of the URUS Group, provides industry-leading reproductive technologies and expertise to cattle breeders through a unique professional services team that works closely with clients to understand their breeding goals and ultimately help clients advance and extend superior genetics. Trans Ova Genetics understands the process that will help multiply a herd’s genetic success. Reproductive technologies such as embryo transfer, in-vitro fertilization (IVF), sexed-semen, genetic preservation, and cloning are considered the reproductive “tools” available for breeders looking to achieve specific breeding and reproductive goals. Internationally recognized as a source of superior animal husbandry and reproductive expertise, Trans Ova Genetics offers an integrated system of regional centers, satellite stations, and on-farm application of reproductive technologies. Trans Ova's headquarters are in Sioux Center, Iowa, but we have many offices and satellite centers across the country. On-going research and applied science allow Trans Ova Genetics to develop and implement new technologies to help move the science of bovine genetic improvement forward. Trans Ova is dedicated to meeting the requirements of their customers and to continual improvement. TOG has deep roots in the industry through its origin within the URUS family of companies. As a holding company with cooperative and private ownership, URUS is a family of businesses at the heart of the dairy and beef industry – Alta Genetics, GENEX, Genetics Australia, Leachman Cattle, Jetstream, PEAK, SCCL, Trans Ova Genetics and VAS. Each organization has its unique identity, products, and services. These companies work globally to provide cutting-edge dairy and beef genetics, customized reproductive services to maximize conceptions, dairy management information to take producers to the frontline of progressive dairy farming, and an array of products and services to help bovines reach their full genetic potential. URUS has 9 brands in 17 retail countries and employs nearly 2,800 people globally.

Requirements

Bachelor’s Degree in an agriculture or business discipline is required.
Cattle industry experience required.
2+ years’ in related client service experience is required.
1+ years’ experience handling corporate level/commercial dairy accounts is required.
High proficiency with internal programs (OvaDrive, apps, MS Suite, etc.) and Excel is required.
The position will be in a remote home office environment. Must have at home office space and quite environment.
Occasional travel may be required to assigned accounts farm locations, regional labs/centers, etc. (<10%).
Knowledge of the bovine industry and bovine reproduction is required.
In depth knowledge of Trans Ova Genetics services is required.
High proficiency with a computer including Excel, Power Point and Word are required.
Excellent communication, organization, and time management skills.
Excellent relationship management skills.
Work across multiple time zones and available to work outside normal business hours from the time zone you reside in.
Continuous accessibility beyond scheduled or normal working hours is required.
This position will primarily be Central Time based, 8:00am-5:00pm Mon-Friday
Flexibility around Saturday and Holiday work is required

Responsibilities

Build relationships with new commercial dairy accounts and sustain long-term relationships with existing commercial dairy accounts.
Encourage repeat business and ensure that clients are satisfied with Trans Ova Genetics products and services.
Maintain positive relationships with commercial dairy accounts by responding to client needs in a timely manner, regularly following up on clients, and addressing client concerns.
Address and resolve issues/complaints and queries of assigned accounts in a professional manner and report them to management as needed.
Provide a high level of client service to commercial dairy accounts and represent Trans Ova Genetics in a professional manner.
Specialize in coordinating and scheduling requested services for high volume commercial dairy accounts. Be knowledgeable of client dairy operations, goals, and contract obligations/expectations to better assist client needs.
Comfortably communicate with high profile livestock commercial operation owners/managers on a daily basis in a clear and professional manner.
Stay up to date with current and prospective commercial accounts, operations of accounts, and current procedures by visiting on site internal teams and/or clients on a quarterly basis
Utilize various internal tools and resources (OvaDrive, Fresh Straw App, Predictions app, etc.) to create specialized custom reports for clients and format information and data in a manner that is clear and fit to each individual clients’ needs. Work with IT as needed to assist in generating higher complex reports as requested/needed.
Manage commercial dairy accounts inventories, data summaries, reports etc. and provide consistent/daily accurate updates of this information for commercial clients and internal team members.