Commercial Customer Support Specialist Job Details | Sonova AG
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About The Position
The responsibility of the Commercial Customer Support Specialist is to increase customer satisfaction and retention by providing dealers and colleagues with accurate, consistent, timely, and meaningful information. Duties include building rapport and collaborative relationships with customers, entering orders accurately, applying discounts after proper approvals, providing pricing, informing customers of backorders with estimated ship dates, interfacing with Supply Chain, Accounts Receivable, Marketing, Service, Warehouse and Technical Support, attending product trainings, and maintaining organized customer files. Ensuring that everything starts and ends with the customer.
