Commercial Counsel

Observe.AI • Redwood City, CA

82d • $148,000 - $200,000

About The Position

Observe.AI is the leading AI agent platform for customer experience. It enables enterprises to deploy AI agents that automate customer interactions, delivering natural conversations for customers with predictable outcomes for the business. Observe.AI combines advanced speech understanding, workflow automation, and enterprise-grade governance to execute end-to-end workflows with AI agents. It also enables teams to guide and augment human agents with AI copilots, and analyze 100% of human and AI interactions for insights, coaching, and quality management. Companies like DoorDash, Affordable Care, Signify Health, and Verida use Observe.AI to transform customer experiences every day by accelerating service speed, increasing operational efficiency, and strengthening customer loyalty across every channel. We are looking for a highly skilled, pragmatic, business-minded Commercial Counsel to join our growing Legal team and sit at the heart of our revenue engine. You will be a trusted advisor to our revenue teams, helping us navigate complex agreements and close deals with confidence.

Requirements

• Juris Doctor (JD) from an accredited law school, licensed to practice law in the United States.
• 5-10 years of commercial/technology transactions experience, with a significant amount of the time spent at a B2B SaaS or technology company.
• Experience negotiating SaaS commercial terms (limitations of liability, indemnities, IP rights, usage/data rights, service levels, credits).
• Strong understanding of privacy and data security laws (e.g., GDPR, CCPA, HIPAA) and other regulations pertaining to businesses.
• Proven ability to prioritize and move quickly in a high-growth environment; crisp, plain-English drafting and strong stakeholder management with Sales leadership.
• Experience building contract playbooks, fallback positions, and scalable processes; familiarity with CLM and CRM tools (e.g., Ironclad/DocuSign/Salesforce).
• Exceptional attention to detail and the ability to manage multiple priorities and deadlines effectively.

Nice To Haves

• Prior experience in the AI or contact center industry.
• Comfort working with legal technology tools.

Responsibilities

• Draft, review, and negotiate a wide variety of commercial contracts, including SaaS agreements, partnership agreements, vendor contracts, and any associated ancillary agreements.
• Advise sales and the business on legal risks and liabilities (i.e. data use, privacy, and AI-specific considerations, etc.) offering practical, risk-balanced paths to signature.
• Serve as a business partner and provide practical, real-time legal counsel to help achieve business goals while maintaining a balanced risk profile.
• Collaborate with other teams, including finance, security, and product to align internal operations with external commitments.
• Identify and implement process improvements to accelerate deal closures, including maintaining and developing templates, fallbacks and clause libraries.
• Contribute to the creation of deal-desk guard rails and escalation criteria with the Head of Commercial Legal.
• Operationalize contracting with our CLM/ATS/CRM stack (e.g., Ironclad/DocuSign/Salesforce): accurate metadata, playbooked approvals, and clean handoffs to Order Ops/Finance.
• Enable the field with short trainings, FAQs, and one-pagers on common positions (data residency, AI model use, uptime/credits, termination, IP/feedback).
• Stay up-to-date on legal and regulatory developments impacting the AI and SaaS industries, including privacy regulations.

Benefits

• Competitive compensation including equity.
• Excellent medical, dental, and vision insurance options.
• Flexible time off.
• 10 Company holidays + Winter Break and up to 16-weeks of parental leave.
• 401K plan.
• Quarterly Lifestyle Spend.
• Monthly Mobile + Internet Stipend.
• Pre-tax Commuter Benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees