Commercial Contracts Specialist

About the position

Digital Science is seeking a highly organized and detail-oriented Commercial Contracts Specialist to focus on the drafting, review, and management of commercial contracts, including standard customer terms, contract amendments and partner agreements, in accordance with pre-approved playbooks and guardrails, as well as the administration of reseller type agreements. This critical role will be instrumental in helping the business contract with customers and partners efficiently in close collaboration with SalesOps, Sales and Legal teams, by implementing and following standard processes, such as to facilitate the review of customer comments on standard terms and track partner relationships. It is anticipated that this role will act as a first line of review of high volume contract types and to triage to the Legal team as required. The ideal candidate will possess very strong attention to detail, experience with reviewing and drafting contractual documents, and the ability to collaborate effectively with both internal stakeholders (including Legal, Sales, Operations, Product, and Finance teams) and external partners. A foundational understanding of basic legal contract terms is essential for success in this role, but legal qualifications are not required.

Responsibilities

• Act as first line of review of customer comments on standard terms in accordance with guardrails with escalation to the Legal team as required.
• Draft amendments to contracts in accordance with requirements of Sales team and other parts of the business using pre-agreed templates.
• Maintain basic templates for common requests like approvals, reps and certs, sole source letters etc.
• Manage the entire lifecycle of partner agreements, such as resellers, from initial drafting using agreed templates, and ongoing tracking and management.
• Collaborate closely with the Finance department to ensure accurate processing of reseller payments in accordance with contract terms.
• Maintain accurate and organized records of contracts, amendments, and related documentation.
• Continuously evaluate and improve processes related to Reseller and Customer agreement development, negotiation, and management.
• Provide training and support to internal teams on reseller and customer agreement terms, processes, and best practices.

Requirements

• Bachelor's degree in Business Administration or a related field.
• Minimum of 5 years of experience in commercial contract management, licensing, or a related role, with a significant focus on reseller or partnership agreements, preferably within the SaaS or technology industry.
• Demonstrated experience reviewing, negotiating, and managing contracts, ideally involving resellers and related relationships.
• Ability to interpret legal contract terms and conditions effectively.
• Demonstrated ability to partner with commercial teams.
• Excellent communication (both written and verbal), negotiation, and interpersonal skills.
• Excellent written English.
• Strong organizational skills, attention to detail, and the ability to manage multiple projects simultaneously.
• Proficiency in contract management software and standard office applications.
• Ability to work independently and collaboratively within a fast-paced environment.
• Experience working closely with legal, finance and sales teams and a comfortable understanding of their respective processes.