Commercial Communications Manager

American Express Global Business Travel

7d

About The Position

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Our Commercial & Enablement (C&E) Internal Communications team is at the heart of a transformative journey, reimagining how communication can unlock business performance and culture. We are a dynamic, collaborative group passionate about pushing the boundaries of organizational communication, driving meaningful change with every message we craft. Our team believes in clear, inspiring messaging that empowers our commercial teams to deliver exceptional results and shape the future of global business travel.

Requirements

• 5+ years experience
• Ambitious, self-driven and loves working in a team.
• Proven experience in internal or external communications, preferably within a global, matrixed organization
• Strong strategic thinking ability to connect communication priorities with business goals
• Storytelling skills to transform complex information into engaging content
• Demonstrated ability to work confidently with and advise senior leaders
• Some experience in developing communications plans for change and transformation initiatives
• Proactive learning mindset and commitment to communication excellence
• Proficiency in MS Office, SharePoint, and digital communication platforms
• Ability to manage multiple priorities with agility and sound judgment
• Passion for creating clarity and driving organizational performance through communication

Responsibilities

• Lead and deliver impactful internal communications that connect Commercial teams with the company's vision, priorities, and performance
• Partner with senior stakeholders as a trusted advisor to translate business strategy into clear and engaging communications
• Manage, coach, and develop a small communications team
• Develop strategic communications plans supporting organizational change and commercial transformation
• Craft high-quality written content including leadership messages, newsletters, and internal campaign materials
• Support sales and account management teams through strategic messaging and storytelling
• Collaborate across teams to align messaging for major change initiatives and commercial updates
• Evolve internal communication channels to ensure content is relevant and accessible globally
• Measure communication impact using data and feedback to continuously improve engagement
• Champion best practices in internal communication across the global network

Benefits

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed