Commercial Collections Representative
About The Position
About this role: Wells Fargo is seeking a Commercial Collections Representative within Commercial Banking Operations. Learn more about the career areas and lines of business at wellsfargojobs.com . In this role, you will: Support, review, and negotiate a medium to high-risk portfolio consisting of more complex delinquent loans of high-level collateralized accounts which require special handling and research Research credit and account information, handle workout and restructuring problem loans and restructuring payment plans Review account equity to determine loss projections Monitor portfolio for policy compliance and adherence to risk ratings Assist in the training of entry level staff Participate in conducting issue specific training in conjunction with Manager Utilize a high degree of knowledge and understanding of company policies and procedures and execute without issue Lead by example, handle core assignments effectively while taking on additional responsibilities Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals Interact with internal customers Receive direction from leaders Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Requirements
- 2+ years of Commercial Collections experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Nice To Haves
- Customer service/Customer Care experience
- Experience with Accounts payable/Accounts receivable
- Intermediate Microsoft Office (Word, Excel, and Outlook) skills
- Excellent verbal, written, and interpersonal communication skills
- Ability to provide strong customer service while actively listening and responding in an appropriate manner
- Excellent critical thinking and problem-solving skills, as well as the ability to embrace and adapt to change
- Sound analytical skills with high attention to detail and accuracy
- Experience delivering results in a fast-paced, deadline driven environment
- Sound organizational, multi-tasking, and prioritizing skills
Responsibilities
- Support, review, and negotiate a medium to high-risk portfolio consisting of more complex delinquent loans of high-level collateralized accounts which require special handling and research
- Research credit and account information, handle workout and restructuring problem loans and restructuring payment plans
- Review account equity to determine loss projections
- Monitor portfolio for policy compliance and adherence to risk ratings
- Assist in the training of entry level staff
- Participate in conducting issue specific training in conjunction with Manager
- Utilize a high degree of knowledge and understanding of company policies and procedures and execute without issue
- Lead by example, handle core assignments effectively while taking on additional responsibilities
- Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
- Interact with internal customers
- Receive direction from leaders
- Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
