Commercial Collections Representative (Full-Time)

OneMCI-posted 5 days ago

$13 - $17/Yr

Full-time • Entry Level

Onsite • Dallas, TX

501-1,000 employees

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At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Join our team and grow your career in commercial collections! We’re seeking Commercial Collections Representatives to respectfully and effectively recover past-due business accounts . As a recovery professional, you’ll complete a comprehensive two-week paid training program and then apply strategic methodologies to locate responsible parties, negotiate payment terms, and meet recovery goals. We offer a professional environment , a competitive compensation structure , and a consistent flow of new commercial accounts. You bring the work ethic , professional attitude , and B2B experience we’ll provide the tools and support to help you succeed. Dallas, TX 75234. Account Recovery, Full-Time or Part-Time, Base Wage + Bonuses. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Use advanced contact strategies and tools to locate and engage responsible parties within commercial organizations.
Understand each business’s financial situation and recommend appropriate payment solutions.
Negotiate payment terms with professionalism, empathy, and tact to resolve outstanding balances.
Handle both inbound and outbound calls with business clients to resolve open accounts.
Follow all required scripts, policies, and procedures to ensure compliance with commercial collection regulations.
Respond effectively to objections and challenges during collection calls.
Meet monthly recovery goals and complete other assigned duties.
Attend team meetings and training sessions to stay current on systems, processes, and industry updates.
Maintain adherence to attendance and scheduling requirements.

Must be 18 years or older
High school diploma or equivalent required
Excellent written and verbal communication skills
Typing speed of 20+ WPM
Basic proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
Familiarity with Windows OS
Strong negotiation, conflict resolution, and problem-solving skills
Customer service-oriented: professional, responsive, patient, and conscientious
Ability to multi-task , self-manage, and stay focused in a fast-paced environment
Reliable and punctual with a strong work ethic
Team-oriented with excellent interpersonal skills
Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening.
Job offers are contingent on drug screening results.

Prior experience in commercial collections, B2B customer service, or contact center roles preferred

Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.

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