Commercial Client Support Specialist

First Merchants Brand•Indianapolis, IN

About The Position

First Merchants Bank is seeking a Commercial Client Support Specialist to join our team! This position will serve a critical role as a specialist partner to the Commercial Banking team by driving the successful processing of commercial loan requests and actively supporting portfolio management. Deliver high-impact customer service by efficiently resolving client needs with precision and urgency, ensuring a seamless banking experience. Mitigate operational and reputational risk through strict compliance with established procedures and regulatory standards. Proactively identify and address portfolio needs, contributing to team efficiency and client satisfaction. To thrive in this role, one must demonstrate adaptability in a dynamic workflow, excel at learning quickly in a fast-paced environment, and manage multiple priorities with confidence and consistency – ultimately supporting the bank’s ability to grow market share.

Requirements

High school diploma or equivalent (GED).
Minimum of three (3) years administration, banking or financial services experience, three (3) years education in a related field, or a combination thereof.
Demonstrated experience with Microsoft Office (Word, Excel, Outlook, Teams).
Ability to obtain Notary Public Designation within 6 months.

Nice To Haves

Prior experience supporting commercial lending, document preparation, or loan servicing is highly desirable.
Familiarity with banking terminology.
Basic understanding of banking regulations and compliance-related areas such as KYC, OFAC and CIP
Strong analytical and organizational skills, attention to detail, and time management
Effective verbal and written communication skills.
Ability to work independently while maintaining collaborative relationships with internal departments
Ability to multi-task in an independent work environment

Responsibilities

Execute and support Commercial Lending Requests with Specialist Expertise.
Deliver exceptional customer service to commercial clients to ensure a positive client experience.
Transaction Support & Account Servicing responsibilities for executing and overseeing a range of non-monetary tasks that support accurate and efficient client account operations. This includes research in order to ensure timely and compliant handling of complex transaction activities and account maintenance.
Act as a proactive partner to the Commercial Banking team by supporting portfolio management activities, identifying potential issues early, and taking action to mitigate risk and maintain portfolio stability.
Uphold all regulatory and compliance standards by consistently validating that all activities meet required standards, supporting audit readiness and organizational integrity.
Participate in special projects as assigned by Management.
Mitigates fraud risk through prompt response, proactive prevention, and coordination between clients, internal fraud team and relationship manager.
Identify opportunities to improve banking and internal operational processes.