Commercial Client Manager - Maui

hawaiianel • HI

107d • $107,700 - $139,800

About The Position

The P SN KEY ACCOUNT MANAGEMENT Department of the P CUSTOMER RELATIONS Division at Hawaiian Electric Company has 1 Management vacancy available. This role provides expert, proactive client management services through the development of professional consultative relationships with Hawaiian Electric’s largest and strategic customers. The position serves as the client’s trusted energy partner and primary point of contact, leading the company’s effort to provide exceptional client service by building strong relationships, understanding client goals, developing strategies, and coordinating cross-functional teams on projects. The role includes day-to-day account management, operational issues, bill inquiries, usage analysis, and client communications during outages and emergencies.

Requirements

• Thorough knowledge of the Company’s regulated utility environment including principles of utility rates and tariffs.
• Demonstrated success in dealing with a wide range of major customer segments and utility-related issues.
• Working knowledge of SAP and the Hawaiian Electric billing process.
• Bachelor’s degree in business, marketing, engineering, or appropriate experience required.
• Knowledge of personal computers and related software applications.
• Must have or be able to qualify for a State of Hawaii driver’s license.

Nice To Haves

• Certified Energy Manager (CEM) certification highly preferred.
• Graduate level education in account management, customer service, engineering, marketing, or sales.

Responsibilities

• Provides expert proactive account management services and serves as the professional consultative relationship manager to assigned clients.
• Builds and maintains positive long-term relationships based on trust, credibility, integrity, and responsiveness.
• Manages a two-way relationship between clients and the company, enabling coordination on initiatives of mutual interest.
• Coordinates cross-functional internal teams to address client needs that may span technical, public policy, and political issues.
• Researches, analyzes data, and prepares various reports for major customers and internal users within the company.
• Serves as liaison and client advocate while balancing the interests of the company.
• Leads resolution of customer inquiries including pricing, billing issues, and complaints.
• Acts as a company spokesperson and represents Hawaiian Electric to various organizations.
• Provides outage and incident information 24/7 to assigned clients and internal stakeholders.
• Regularly communicates with clients through various channels including email, phone, and in person.
• Stays current on existing and emergent technologies relevant to clients.
• Plans, coordinates, and facilitates meetings with internal and external customers.
• Participates in Company emergency response activities as assigned.

Benefits

• Competitive compensation package.
• Opportunities for challenge and advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree