Commercial Claims Supervisor - Auto and General Liability

Gallagher•Rolling Meadows, IL

19d•Remote

About The Position

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Overview Role specifics: - Jurisdictions: Any - Licenses: Any - Location: This role is eligible for fully remote work. How you'll make an impact Supervise: Lead and encourage a liability claims team handling a variety of caseload sizes and complexities to deliver high-quality and efficient service. Promote Best Practices: Guide claims team to handle claims in accordance with GB’s Best Practices. Drive Talent: Take charge of adjuster hiring and training, encouraging a culture of performance and continuous improvement. Manage Workloads: Define team goals, motivate performance, and effectively manage workloads to ensure optimal efficiency. Utilize Technology: Harness the power of Gallagher's technology to enhance your team's efficiency and overall quality of service. Client Communication: Communicate with clients, carriers, and brokers in a professional, positive, and proactive manner. Prioritize and Develop: Effectively manage multiple competing priorities, identify coaching opportunities, and position team members for successful development. About You Ideal candidates for this position will have: • Claims Background: Public Sector Claims • Prior leadership experience: 5 years • Jurisdictional Experience: Any

Requirements

High School Diploma
Minimum of 10 years related claims experience
Appropriately licensed and/or certified in all states in which claims are being handled
Knowledge of all team member related functions

Nice To Haves

Bachelor's Degree
Municipality and School Claims Experience
Auto Liability - BI and PD
General Liability - BI and PD
Litigation

Responsibilities

Lead and encourage a liability claims team handling a variety of caseload sizes and complexities to deliver high-quality and efficient service.
Guide claims team to handle claims in accordance with GB’s Best Practices.
Take charge of adjuster hiring and training, encouraging a culture of performance and continuous improvement.
Define team goals, motivate performance, and effectively manage workloads to ensure optimal efficiency.
Harness the power of Gallagher's technology to enhance your team's efficiency and overall quality of service.
Communicate with clients, carriers, and brokers in a professional, positive, and proactive manner.
Effectively manage multiple competing priorities, identify coaching opportunities, and position team members for successful development.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program