Commercial Claims Assistant II

Glatfelter Insurance Group. • Spring Garden Township, PA

35d • Onsite

About The Position

Glatfelter Insurance Group’s Claims Management Team (GCM) is seeking a full-time Commercial Claims Assistant II
to join our Claims Management Operations Team. Glatfelter Insurance Group provides highly specialized insurance programs, which include dedicated claims handling and administration, for non-profit and other service organizations, including emergency service organizations, municipalities, water districts, schools, and religious organizations. The Claims Assistant II is an entry level position, which provides the associate with the opportunity to advance one’s insurance industry knowledge, learn the basics of the claim administration processes, and prepare individuals for future roles in claims handling. This position actively collaborates with our outside partners to efficiently register new claims, effectively assists Claims Handlers with claim administration tasks, and will actively engage with all departments throughout GIG. In this role you will seek to provide the best support for claim assistance services available in the marketplace and be responsible for accomplishing tasks while maintaining company standards in all areas assigned by management.

This position is required to be onsite at our Leader Heights, York, PA office.

Requirements

• Associate's degree or equivalent combination of education and work experience
• Minimum of two years’ work experience within the insurance industry, property-casualty insurance, claims handling, or equivalent transferrable skills
• Working knowledge of related computer applications and basic computer technologies
• Demonstrated problem-solving and analytical skills
• Demonstrated ability to interact and communicate with a wide variety of people (internal and external) in an effective manner using reading, writing, speaking, and listening skills
• Must be organized, detail-oriented, self-motivated, and willing to meet strict deadlines
• Must be flexible and adaptable to changing priorities and directions
• Self-motivated with an acute attention to detail
• Customer Service oriented
• Demonstrate professional oral and written communication skills
• Be able to effectively manage time and priorities
• Be able to problem solve and/or locate information quickly to resolve client or customer questions
• Demonstrate a calm and understanding demeanor when assisting distraught customers or claimants
• Have the potential/desire for advancement and development
• Have to potential/desire to develop your industry IQ through training and continuing education

Nice To Haves

• Working knowledge of insurance company and/or agency operations and commercial claims handling is preferred
• Experience or knowledge of emergency service organizations, public entities, or health care facilities is preferred

Responsibilities

• Incoming Customer Service call assistance and resolution
• Incoming call internal and external call routing
• First Notice of Loss Report Intake
• New Claim registration and assignment routing
• Legal eBilling Invoice review
• Assists with daily check processing
• Assists with claim file maintenance
• Communicate effectively with all levels of personnel
• Interact and work cooperatively with other departments
• Facilitate inter-department information sharing and distribution
• Assist with the distribution of physical material/media between multiple departments
• Other duties as assigned

Benefits

• In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.
• We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers.
• We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree