Commercial Casualty Claims Specialist - Remote

CSAA Insurance Group, a AAA Insurer

1d•Remote

About The Position

We're Mobilitas, a commercial insurance company created by CSAA Insurance Group. Our mission is to reinvent commercial insurance in the mobility space to offer our partners innovative solutions for today’s way of doing business. At Mobilitas, we believe in what's possible and we use our inventive skills to meet the demands of modern mobility with exceptional service. We’re looking for motivated, innovative individuals who think big, move fast and are dedicated to creating a company from the ground up, without the constraints of a traditional insurance company. We’re excited to push the boundaries of commercial insurance and are looking for enthusiastic team members to help us reimagine insurance. We are actively hiring for a Commercial Casualty Claims Specialist – Remote Your Role: As a Commercial Casualty Claims Specialist, you will be responsible to resolve all aspects of 1st and 3rd party injury claims of low to moderate complexity for personal lines as well as our commercial claims. Your duties will require you to become licensed in several states as you will be handling claims in a multitude of regions across the nation.

Requirements

2+ years of Casualty claims experience OR a minimum of 2 years of claims experience including 1+ year of Commercial claims experience.
High School / GED or a minimum of 3 years experience in a Casualty claims role within P&C insurance industry.
Required to acquire and/or maintain multiple Adjuster’s Licenses (state-specific) within the first 90 days of employment and/or job transfer.

Nice To Haves

3+ years of Casualty claims handling experience.
Prior experience with Commercial policies.
BA/BS in business, insurance or related area.
Flexibility to work any shift during the operating hours of 5:30 a.m. to 7 p.m. in your time zone, which may include evenings and/or weekends.
Capability to complete training and perform the job in a remote setting as required.
Outstanding interpersonal and strong computer navigation abilities.
Ability to handle several tasks simultaneously.
Shows respect for differences through excellent communication skills with people from an array of backgrounds.

Responsibilities

Manage all claims efficiently and effectively to an appropriate resolution with minimal supervision.
Handle all aspects of liability injury claims of low to moderate complexity to include all coverage, liability and damage concerns.
Handle 1st party exposures to include Medical Payment coverage, PIP, Uninsured Motorists, Under-insured Motorists claims as well as ADB (Auto-Death Benefit) claims.
Assist in taking first notice of loss calls (FNOL) and participate in the department phone queue as needed.
Make coverage determinations and conduct investigative work of a complex nature, advising customers as to accurate course of action related to coverage issues.
Make appropriate liability determinations based upon the evidence gathered.
Evaluate any potential for subrogation and initiate an initial notice of subrogation request.
Develop negotiation strategies to resolve claims effectively and efficiently with insureds, claimants, or representatives of the injured parties.
Communicate pertinent case facts to a supervisor, manager or committee when appropriate.
Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.).
Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.).
Travels as needed for role, including divisional / team meetings and other in-person meetings.
Fulfills business needs, which may include investing extra time, helping other teams, etc

Benefits

Recognition: We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more!
Career Growth: We believe in growth for everyone. Here at Mobilitas, leaders and mentors partner with employees to align interests, unlock development opportunities, and support long‑term success.
Flexible Workplace: We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including Mobilitas offices. Our flexible workplace empowers you to balance remote work with intentional in‑person moments that deepen connection and collaboration.
Inclusion and Belonging: An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market.
Sustainability: As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact.

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