Commercial Casualty Claims Manager
About The Position
WCF, an "A" rated insurance carrier growing across the western United States, is looking to add a skilled claims professional to our expanding team. Our Claims Department has an immediate opening for a Commercial Casualty Claims Manager. We are seeking someone who can demonstrate WCF Insurance values: doing the right thing, being great at your job, and helping others succeed. This full-time, exempt position is available to candidates located in Sandy, Utah; the Greater Phoenix, Arizona area; or the Greater Denver, Colorado area. This position offers the opportunity for hybrid work, in office Tuesday through Thursday.
Requirements
- At least 7 years of experience in commercial claims, with at least 2 years in a leadership or supervisory role.
- Advanced knowledge of General Liability and injury claims, including litigation management.
- Bachelor's degree in business or related field.
- Strong background and experience in process improvement and data analysis.
- Proven ability to lead teams, manage performance and drive results.
- Exceptional customer service, communication, presentation, and training skills.
- Familiarity with core systems, including data management.
- This role requires proven experience handling commercial casualty claims, complex losses, general liability exposures, litigated files, and team leadership.
- An internal candidate should have six months in their current position, acceptable job performance, and must notify their current supervisor that they have applied for the position.
Responsibilities
- Maintain a quality assurance program for all casualty claims, particularly general liability.
- Ensure quality claims outcomes through appropriate collaboration and analysis.
- Provide technical guidance on complex and high-exposure claims.
- Serve on special project teams and committees for systems development, settlement evaluation, and development of strategic plans when assigned.
- Develop and refine claims handling processes to ensure regulatory compliance and operational efficiency.
- Review claims data and report to claims leadership business outcomes relevant to the department.
- Oversee litigation strategy and settlement negotiations for casualty claims.
- Drive continuous improvement throughout the department by identifying opportunities for enhancements in workflow, processes, procedures, and practices.
- Assist and observe on field inspections.
- Manage the development and daily operations of a team of adjusters and supervisors.
- Develop and refine claims processes to ensure regulatory compliance and operational efficiency in a fast-scaling environment.
- Collaborate with senior leadership to align casualty claims strategy with company growth objectives and evolving business needs.
- Track key performance indicators (KPIs), conduct file audits, and drive continuous improvement in claims outcomes.
- Promote excellent customer service and participate in public relations functions.
- Hire, train, and motivate claims professionals.
Benefits
- WCF Insurance offers an extensive compensation package.
- Benefits include Medical, Dental, and Vision insurance, company paid life insurance, 401K with a generous 6% employer match and additional benefits such as an Employee Assistance Program (EAP) and time off to volunteer in the local community.
- All employees earn 4 weeks of vacation in their first year.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
251-500 employees
