Commercial Card Team Lead - Servicing & Onboarding
About The Position
The Commercial Card Team Lead - Servicing & Onboarding guides a client-facing team that delivers end-to-end implementation, onboarding, technical training, and ongoing maintenance for Commercial Card solutions. The role provides strategic direction, ensures operational excellence across training standards, policies, and job aids, and oversees day-to-day client support channels (e.g., call queue and group mailbox) to maintain service levels. Reports performance status to stakeholders via published dashboards, updates to weekly pipelines, capacity, training outcomes, and client experience metrics. The Team Lead partners with Sales and Product to align pipeline visibility and timing, enabling accurate capacity planning and setting clear expectations on due dates and readiness milestones. The leader cultivates a high-performance culture through coaching, performance management, and data-driven continuous improvement.
Requirements
- Bachelor’s degree in business/finance/accounting/or equivalent work experience
- 3 years of business and/or commercial credit card product, servicing, and/or processing experience.
- 3 years of experience leading a team
Nice To Haves
- Prior experience and knowledge with a credit card platform and other credit card related applications.
- Alignment with Huntington’s core values (Can-Do Attitude, Service Heart, and Forward Thinking).
- Thorough knowledge of various software programs including Word, Excel and PowerPoint; and the ability to quickly learn additional systems/software.
- Exceptional collaboration skills with the ability to engage cross-functional teams and external partners to drive results.
- Strong analytical, interpersonal and organizational skills.
- Strong verbal and written communications skills.
Responsibilities
- Lead client-facing implementation & technical trainer colleagues delivering Commercial Card onboarding, training, and maintenance to Commercial clients; ensure readiness, scheduling, and milestone tracking.
- Coach, develop, and mentor colleagues; set goals, manage performance, and use data to review quality and productivity at team and individual levels.
- Report performance and communicate the status to stakeholders; publish dashboards/updates on pipeline, capacity, training outcomes, and client experience metrics.
- Establish and maintain implementation and training policies & procedures; ensure content reflects current product system, and compliance requirements, provide feedback on new policies & training technologies.
- Create and govern job aids and guidance materials.
- Maintain up-to-date knowledge of Treasury Management products, services, departmental systems & technology, and policies & procedures.
- Focus on identifying, assessing, and managing risk and adhering to policy & procedure acknowledgements.
- Participate in identifying issues of concern and keep department management informed as needed.
- Lead or participate in projects and other duties as requested by leadership.
- Lead the team’s strategic direction to deliver seamless client onboarding, implementation, and training solutions.
- Act as a liaison with other departments and/or teams across the bank.
- Execute additional responsibilities and special projects as needed to support business objectives.
- Flexibly perform other duties and initiatives as required to ensure team success.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
