Commercial Card Strategic Product Manager

First Horizon•Birmingham, AL

15d•Onsite

About The Position

The Commercial Card Strategic Project Manager manages strategic initiatives and projects related to the overall success of the Commercial Card team.

Requirements

Bachelor’s degree in Business, Finance, Economics, Accounting, or related field
5 years of Commercial Card experience required.
Previous product management, implementation or project management experience required
Strong problem solving through ability to analyze qualitative, operational & financial data
Strong interpersonal, influencing and relationship building skills; must demonstrate the ability to work cross functionally with a variety of different personality types
Ability to concisely and effectively communicate with management
High degree of adaptability & intellectual curiosity
Thorough knowledge of Commercial Card, treasury management products, functions, support systems and related policies, procedures and regulatory issues
Demonstrate initiative and innovation to resolve issues rapidly, able to influence others and committed to make changes as necessary
Excellent written and verbal communication skills a must; candidate should be able to manage internal and external relationships effectively with the ability to articulate complex solutions to all stakeholders
Strong planning, project organization skills and attention to detail
Microsoft Office Suite

Nice To Haves

Certified Purchasing Card Professional (CPCP), Certified Cash Manager (CCM) or Certified Treasury Professional (CTP) or Project Management Professional (PMP) preferred

Responsibilities

Partner with Commercial Card Director, Product Manager and Client Experience Manager and for special projects
Manage infrastructure improvements and workflow efficiencies
Lead projects, mentor and coach teams for new functionality, releases and testing related to new Commercial Card initiatives
Support initiatives to assess and improve the client experience with responsibilities including customer journey mapping, pain point identification and overall operational process improvement
Represent Commercial Card in the broader departmental or enterprise projects and initiatives
Establish a partnership and rapport with Commercial Card vendors to develop and test new enhancements and product functionality
Build and maintain process and procedures related to implementations and support to ensure a quality onboarding experience, appropriate controls and oversight
Maintain a high-level understanding and possess the ability to navigate across the bank’s internal and customer facing systems
Partner with TM Sales, TM Risk Management, Credit and others FH departments to document workflow, define/re-engineer the service delivery process with a focus on simplicity and ease of doing business; establish key SLAs and metrics to measure success
Evaluate/enhance/maintain client implementation and support documentation; create workflow tools to improve and automate the implementation process
Possess and demonstrate a high level of professionalism and communicate in a clear, and concise manner
Other duties as assigned