Commercial Card Servicing Advisor

Western Alliance Bank • Phoenix, AZ

3d

About The Position

As a Card Operations Administrator, you will be responsible for executing on debit card and credit requests or inquiries. You will be processing real-time maintenance requests that come through all our internal channels. This would also include completing quality assurance reviews across all debit and credit card cases that have been completed. This would include making the corrections needed, providing leadership feedback and updating the case to ensure quality standards have been met. You may also be asked to handle incoming calls from our front-line servicing teams to support our customers’ real time. This role would allow you to grow and expand your knowledge of all debit card and credit card benefits and functions across our card services department. This is not all encompassing in responsibilities. Responsible for completing debit and commercial credit card account maintenance and inquiries from internal and external customers. Meet or exceed service level agreement expectations with completing inquiries or requests. Process quality control requests and provide feedback to management. Work assigned indexing of daily, weekly, monthly and quarterly standard reports for all card transactions. Maintain accurate and up-to-date cardholder records in the bank's systems.

Requirements

• High School diploma required.
• 1+ years of related experience in Credit card or Debit card operations, customer support, servicing or clients facing supportive roles.
• Intermediate knowledge of general banking operations, including Debit Card, Commercial Credit Card, Commercial Loans, loan administration, treasury management and/or other commercial banking products and services.
• Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Experience with CRM Tools (ex. Salesforce, Microsoft365, etc.)
• Intermediate experience in operations, including data entry, working in production environment and working on assigned requests through a workflow tool.
• Intermediate experience or working knowledge with either debit and/or credit cards.
• Intermediate verbal and written communication skills.

Nice To Haves

• Bachelor’s Degree Preferred.

Responsibilities

• Executing on debit card and credit requests or inquiries.
• Processing real-time maintenance requests that come through all our internal channels.
• Completing quality assurance reviews across all debit and credit card cases that have been completed.
• Making the corrections needed, providing leadership feedback and updating the case to ensure quality standards have been met.
• Handle incoming calls from our front-line servicing teams to support our customers’ real time.
• Completing debit and commercial credit card account maintenance and inquiries from internal and external customers.
• Meet or exceed service level agreement expectations with completing inquiries or requests.
• Process quality control requests and provide feedback to management.
• Work assigned indexing of daily, weekly, monthly and quarterly standard reports for all card transactions.
• Maintain accurate and up-to-date cardholder records in the bank's systems.

Benefits

• We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program.
• In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED