Commercial Card Relationship Manager - Payments - Vice President

JPMorgan Chase & Co. • Palo Alto, CA

22d

About The Position

Join our Payments team and make a real impact by helping clients achieve their goals. You’ll have the opportunity to grow your career, collaborate with talented colleagues, and develop your expertise in a dynamic environment.
As a Payments Commercial Card Relationship Manager within our Commercial Bank portfolio, you will manage a diverse group of clients in the Healthcare, Higher Education, and Non-Profit sectors. You will drive growth and expansion by identifying and implementing payables strategies, cross-selling payment solutions, and ensuring ongoing client retention. Acting as a trusted advisor, you will deliver high client satisfaction through regular account reviews, sharing best practices, resolving issues in partnership with service and product teams, and leading revenue-generating optimization initiatives. You will be part of a collaborative team that values integrity, accountability, and professional growth.

Requirements

• Bachelor’s degree and at least five years of relevant experience in Relationship Management (Payments, Treasury, or Commercial Card)
• Proficiency in Microsoft Office, Salesforce, and video conferencing tools
• Solid understanding of payments, client accounting systems, ERPs, and AP processes
• Demonstrate integrity, accountability, and a strong culture of risk management
• Demonstrate excellent organizational, communication, and negotiation skills
• Ability to manage multiple priorities, meeting deadlines, and working both independently and collaboratively within a team.

Nice To Haves

• Experience delivering measurable results in client relationship management
• Ability to learn and use proprietary platforms and solutions quickly
• Interest in developing leadership capabilities and growing professionally

Responsibilities

• Manage a portfolio of Commercial Card clients, focusing on growth, retention, and overall client satisfaction.
• Identify and implement payables strategies to optimize client outcomes and operational efficiency.
• Conduct regular account reviews, sharing best practices and actionable insights with clients.
• Collaborate with service and product teams to resolve client issues and deliver exceptional service.
• Lead initiatives to maximize revenue opportunities and enhance client satisfaction.
• Communicate directly with C-level client contacts and executive-level internal stakeholders.
• Demonstrate strong ownership and accountability in all aspects of client management.
• Maintain a culture of risk management and ensure adherence to internal controls.
• Be willing to travel up to 25% as needed to support client and business objectives.

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility.
• These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
• Additional details about total compensation and benefits will be provided during the hiring process.
• We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.
• We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
• We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
• We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level