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Our purpose - Opening up a world of opportunity - explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We're bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share. The purpose of this role is to manage, design and execute program growth across assigned clients through program retention, introduction of new products and solutions and through collaboration across HSBC deliver the best possible outcomes for HSBC and our clients. The role holder will have to work close with partners across the region and the globe to deliver against objectives. As our Senior Audit Manager, Corporate and Institutional Banking (CIB) you will: * Ensure the client is delighted with HSBC cards offering. Provide client feedback on product, process and service needs * Be the client advocate in managing the HSBC global network to ensure client satisfaction * Through quarterly reviews with client, drive HSBC product and proposition deployment, understand major client initiatives, their operating procedures, organization structures and needs in identifying and supporting the delivery Commercial Cards. Coordinate and work closely with Sales and Banking Relationship Reviews and call briefing memos. Work in partnership with Sales and Banking in the preparation and delivery, where applicable of Relationship Reviews * Work closely in partnership with Sales and Banking partners, focusing on revenue expansion and revenue realization through cross sell opportunities. With partners also work to understand client profile, DPO and working capital objectives through treasury and procurement head conversations, as well as plan and prepare for major acquisition and divestiture events as it relates to cardholders * Understand client organization and cultivate client contacts working with the Sales Specialist, Operations and Client Delivery to deliver superior client satisfaction * Ensure client roadblocks that affect revenue realization and retention are communicated through 'Client Experience Forum' with senior leadership. Take ownership, lead and track specific customer issues/problems including pricing and billing issues and work with the customer and internal departments until issues are resolved * Responsible for driving deals through Implementation ensuring ramp up of revenue from deals implemented and monitoring revenues to ensure retention of existing revenue, manage and report attrition across client portfolio. Provide best practice insights during implementation and throughout the program to ensure the client and their cardholders have the an optimal experience. Understand client operational set-up to ensure design of program best meets their needs and is suited to their systems, resources and oversight model. Provide consultation on client process improvements as required * Identify and coordinate new cross-sell opportunities within own portfolio. Grow portfolio revenue through business case development with client Treasury, Procurement, AP, HR and Card Administration. This will include the ability to conduct spend/commodity analysis, work with banking to understand corporate financials and credit, and consult based on client needs and future objectives * Partner with product to deliver on existing product vision, while providing internal and external feedback to develop new products and enhance current product offerings.
