Commercial Card & Merchant Processing Product Manager

Foresight Bank•Loves Park, IL

9h•Hybrid

About The Position

The Commercial Card and Merchant Processing Product Manager this is a hybrid position with Treasury Management Sales and is responsible for driving the vision, roadmap and overall direction of Foresight Bank’s commercial, business banking, Ag, and small business card product and Merchant set and related initiatives. A collaborative leader capable of understanding and navigating the impact of new products, enhancements, and implications across multiple upstream and downstream teams and systems. You will need to have deep domain expertise in card and a delivery-focused mindset with strong planning and communications skills. This position will also be responsible for Treasury Management sales, implementation, and training of services for new commercial clients, the ongoing review and sales of services for existing commercial clients and also helping to develop the overall treasury strategy for Foresight to include systems, product and third-party arrangements.

Requirements

Bachelor’s degree in a Business-Related Field or equivalent work experience.
Minimum 5-7 years’ experience in Treasury Management or Commercial Procurement Card preferred.
Advanced knowledge of banking regulations and internal controls management products and services.
Understanding of ancillary products; Internet Banking, Voice Response, etc.
Must have a valid driver’s license and the ability to travel regionally, as needed.
Provides strong leadership, sets a good example, skilled decision maker, is approachable and is a subject matter expert in their area of expertise.
Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Strong ability to collaborate with subsidiary bank management, and holding company leadership, and functional groups. Interact with others positively and build relationships with internal and external customers.
Motivated and driven by achieving or surpassing expectations, proactively identifying efficiencies, learning new products and improving delivery of customer service.
Ability to work on multiple projects simultaneously, managing time and resources to ensure work is completed efficiently and within established timeframes.
Advanced knowledge of commercial card, merchant processing and treasury management products.
Fluency in Jack Henry, loan platform systems or similar financial industry technology, Microsoft 365 and Office (Teams, Sharepoint, Word, Excel and PowerPoint).
Knowledge of banking products, services, policies, procedures and regulations.
This position requires manual dexterity.
While performing the duties of this Job, the Team Member is regularly required to sit or stand for extended periods of time.

Responsibilities

Cultivate strong relationships among working teams in IT, Operations, LOB, Risk and Marketing, maintain appropriate forums across the organization to drive transparency, and share results of product and execution strategy.
Work closely with cross functional partners and clients to understand client needs, changes in industry landscape, and help drive solutions that are meaningful for clients and revenue growth.
Drive achievement of vision for Card and Merchant Product Roadmap, including developing business cases and other artifacts necessary to support new products and enhancements.
Provide leadership and oversight to project teams, identify project goals, objectives, deliverables, constraints and issues, and monitor completion of tasks to ensure that project goals are achieved, while demonstrating the ability to work tactically to drive multiple, simultaneous initiatives to completion. May participate in or lead cross-functional projects.
Manage day-to-day priorities in relation to the product by working closely with functional partners and by providing expert support to front, middle and back office.
Create clear product epics and requirements that are easily understood by business and technology partners and then validate delivery against those requirements, owning the work from start to finish.
Own and manage a product backlog, with accountability for clearly expressing all backlog items to best achieve product strategy.
Monitor and analyze key performance indicators to determine how well the product is performing in the market, how it impacts the company operations, and ultimately, how it contributes to profit.
Negotiate vendor partnerships/contracts and manage vendor relationships, including contracts and pricing with key partners such as networks and processors.
Participate in industry events and stay abreast of the competition and emerging trends.
Collaborate with marketing to build our go-to-market strategies and lead campaigns and initiatives that drive product adoption and growth.
Actively engage in prospect and customer meetings to explain and promote our product solutions with clarity and confidence.
Act as a subject matter expert and contact for service relating to Treasury Services.
Help to develop a strong treasury sales culture within the Commercial Banking Team.
Responsible for documenting, onboard / implementing, and training on new Services (including Business Online Banking, ACH Processing, Wire Origination, Remote Deposit Capture, Merchant Services, and Fraud Prevention Services) for new and existing clients.
Help develop and execute an ongoing review of services program for all clients.
After implementation, review customer analysis statements for accuracy to ensure proper fees are collected.
Assists with the development and implementation of new cash management products and services, including the development of third-party relationships.
Contributes to the development of ongoing training programs designed to enhance the cash management product knowledge of all bankers.
Maintains professional communication and conduct with all clients, prospects, and associates.
Uses all available resources to provide value-added advice and/or recommendations for the potential improvement of customer’s business operations, productivity, etc.
Actively participates in professional organizations to enhance further personal development.
Maintain compliance with and adhere to all state and federal regulations and bank policies and procedures, including, but not limited to Bank Secrecy Act, FACT ACT, Community Reinvestment Act, and EEO/AA/Fair Employment Practices.