Commercial Card Client Experience and Implementation Manager

Regions Bank•Hoover, AL

12h•Onsite

About The Position

At Regions, the Commercial Card Client Experience and Implementation Manager leads the delivery, implementation, and ongoing client experience for commercial card solutions. This role oversees Commercial Card technical consulting and product implementation to ensure new and existing clients are onboarded accurately, efficiently, and with a strong focus on client satisfaction. The manager is accountable for daily workflow management, issue resolution, and continuous improvement of implementation processes and client outcomes.

Requirements

Bachelor's degree and seven (7) years of banking experience, of which three (3) years must be in a supervisory/managerial capacity
Or High School Diploma or GED and eleven (11) years of banking experience, of which three (3) years must be in a supervisory/managerial capacity

Nice To Haves

Commercial card, treasury management, or payment operations experience
Experience leading technical consultants or implementation teams
Familiarity with Visa commercial credit solutions and Total Systems Services (TSYS)

Responsibilities

Leads and manages a team of Commercial Card Technical Consultants and Implementation Specialists, including daily workflow assignment, prioritization, quality oversight, and performance management
Oversees technical solution design and integration activities led by Commercial Card Technical Consultants to ensure alignment with client needs, commercial card platforms, and client experience standards
Coaches and develops Commercial Card Technical Consultants to strengthen technical expertise, client advisory capabilities, and effective partnership with sales, implementation, and technology teams
Ensures consistent execution of client technology consultations, project planning, and integration coordination across the Commercial Card Technical Consultant team
Ensures all commercial card implementation documentation is complete, accurate, and submitted on time by the field
Partners with sales, operations, and technology teams to resolve incomplete or inaccurate setup information and minimize client impact
Serves as a key escalation point for complex implementation, technical, or client experience issues
Drives consistent, high quality client experience throughout implementation and post implementation handoff
Identifies process gaps and recommends improvements to enhance efficiency, accuracy, and client experience
Performs general management duties, exercising authority over staffing decisions, performance appraisals, promotions, corrective action, and terminations