Commercial Card and AP Solutions Servicing Consultant

KeyBank • For Those Who Work At Home, OH

1d • Hybrid

About The Position

The Commercial Card and AP Solutions Servicing Consultant is responsible for supporting the complex servicing needs of KeyBank’s Commercial Card and Accounts Payable Automation clients. This role oversees the development, maintenance, and governance of servicing policies and procedures, reference materials, and knowledge articles to support a wide range of servicing inquiries. In addition, the Commercial Card and AP Solutions Servicing Consultant collaborates closely with cross‑functional partners to ensure accurate, consistent, and readily accessible servicing information for sales teams, client managers, product partners, and onboarding teams. This collaboration helps enable effective client support, seamless onboarding experiences, and scalable servicing solutions.

Requirements

• Minimum 5 + years in financial services
• Minimum 3+ Experience in Commercial Card Issuing and Processes
• Strong analytical skills
• Excellent problem solving and quantitative skills
• Strong internal and external communication skills
• Organizational skills, including ability to prioritize work
• Ability to handle fast paced, ever changing work environment
• Excellent time management skills
• Attention to detail
• A team player with proven ability to build strong collaborative relationships with internal partners
• Dedicated to exceeding the expectations of clients
• Ability to identify inefficient processes, recommend solutions
• An ability to change, influence others, and foster teamwork
• Proficiency with PCs and standard Microsoft Office software

Nice To Haves

• Experience in procedural writing and process mapping
• Issuer Processing Systems (such as TYSYS, FISERV, DXC)

Responsibilities

• Serve as a subject‑matter expert for Commercial Card and Accounts Payable Automation servicing processes and solutions
• Develop, maintain, and govern servicing policies, procedures, and operational standards
• Create, update, and manage servicing reference materials and knowledge articles to ensure consistency and usability
• Ensure servicing documentation is current, compliant, and aligned with evolving products, processes, and regulations
• Identify gaps, risks, or inefficiencies in servicing processes and recommend improvements or solutions
• Support change management efforts by communicating new or updated servicing processes and materials to stakeholders
• Contribute to continuous improvement initiatives that enhance client experience, scalability, and servicing effectiveness
• Provide timely and accurate servicing guidance to internal partners to support client conversations and onboarding efforts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed