Commercial Banking Operations Officer, National Deposits Group
About The Position
The Commercial Banking Operations Officer directs a team of specialists whose primary responsibility is to deliver operational support to Business Development/Relationship Managers within Apple Bank’s National Deposits Group (NDG). These managers are tasked with managing and growing client portfolios by promoting and selling cash management products and services. The Officer ensures effective risk mitigation, upholds robust internal controls and security protocols, and maintains high standards of client service and process efficiency. This position requires extensive knowledge of complex financial products, as well as the capacity to foster and sustain strong professional relationships.
Requirements
- Minimum of 5 years of pertinent professional experience required.
- Proven experience overseeing direct reports.
- Comprehensive understanding of complex financial instruments.
- Strong knowledge of bank operations, including risk management, regulatory compliance, anti-money laundering (AML), and fraud/loss prevention protocols.
- Excellent written and verbal communication skills, with the ability to interact effectively with clients, peers, and senior management.
- Superior presentation abilities.
- Demonstrated proficiency in managing audit reviews.
- Experience in drafting and updating policies and procedures as necessary.
- Exceptional attention to detail and proven capability to handle multiple tasks concurrently.
- Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Nice To Haves
- Bachelor’s degree or an equivalent combination of education and relevant operational/cash management experience is preferred.
Responsibilities
- Collaborate with the FVP, Cash Management Sales/Operations Manager to oversee operational processes, internal controls, security measures, and other functions within NDG banking.
- Supervise daily activities of specialists providing operational support to department revenue generators.
- Assist in developing operational policies and procedures.
- Coordinate with NDG leadership to implement policies, procedures, and system changes.
- Act as a point of contact for other areas of the Bank such as Anti-Financial Crime (AFC), Legal, Compliance, and Internal Audit.
- Conduct operational reviews to support positive audit outcomes.
- Work with relevant partners across the organization to address client needs; research and resolve client issues requiring interaction.
- Maintain compliance with internal policies, security protocols, and federal/state regulations related to deposits.
- Oversee quality control of deposit accounts, risk management, and account documentation.
- Manage operational concerns and coordinate with the Cash Management Sales/Operations Manager to support efficient operations.
- Handle account opening, review, and uploading to applicable systems and archives.
- Examine account documentation to verify completion within required time frames.
- Complete additional assigned duties.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
