Commercial Banking Client Representative 4
About The Position
In this role, the incumbent provides comprehensive support cultivating strong, long-term relationships to enhance satisfaction and expand business. The position collaborates closely with Relationship Managers and Portfolio Managers within the Warehouse Lending Division of U.S. Bank Home Mortgage to manage assigned client relationships and loan portfolios, while supporting the review and execution of legal documentation for syndicated and non‑syndicated warehouse repurchase facilities in coordination with internal stakeholders and external counsel. Responsibilities include onboarding clients within the bank’s commercial loan systems, overseeing the billing and collection of monthly interest and fees, and addressing client inquiries related to warehouse lending facilities and associated products through effective cross‑functional communication. The incumbent also monitors accounts to identify compliance risks, potential fraud, or operational concerns, performing ongoing quality control and validation to maintain accuracy and mitigate risk to both the bank and its clients. Additionally, the role contributes to portfolio reporting, analysis, and other assigned projects that support operational efficiency and strong client service delivery.
Requirements
- Associate's degree, or equivalent work experience
- Five or more years of experience in financial services industry
Nice To Haves
- Excellent verbal, written, and interpersonal communication skills
- Exceptional customer service skills
- Proficient computer skills, especially Microsoft Office applications
- Experience with department-specific systems
- Superior knowledge of departmental and bank products and services
- Proven credit support skills
- Exceptional customer service skills with clients as well as internal and external partners
- Proficient computer skills, especially Microsoft Office applications including Excel
- Experience with credit approval information
- Experience with commercial loan legal documentation
- Strong analytical, mathematical, and problem-solving skills
- Organized, detail oriented and accurate in all aspects of work
- Ability to interact professionally with senior staff, legal counsel and clients
- Must be able to work in a fast-paced team environment
Responsibilities
- Onboarding clients within the bank’s commercial loan systems
- Overseeing the billing and collection of monthly interest and fees
- Addressing client inquiries related to warehouse lending facilities and associated products through effective cross‑functional communication
- Monitoring accounts to identify compliance risks, potential fraud, or operational concerns
- Performing ongoing quality control and validation to maintain accuracy and mitigate risk to both the bank and its clients
- Contributing to portfolio reporting, analysis, and other assigned projects that support operational efficiency and strong client service delivery
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
