Commercial Banking Client Representative 2
About The Position
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description The Commercial Banking Client Representative (CBCR) plays a vital role in supporting Mortgage Warehouse customers by managing collateral processes, ensuring accurate data entry, and facilitating smooth financial transactions. This position requires strong attention to detail, excellent customer service skills, and the ability to work in a fast-paced environment. As a CBCR, you will serve as the primary point of contact for customers, providing exceptional service for day-to-day processes. You will be responsible for accepting, reviewing, verifying, and processing collateral packages to secure warehouse lines of credit. This includes accurately entering collateral data into the tracking system, filing new collateral, retrieving and shipping collateral to investors, and maintaining organized records. Additionally, you will process advance and paydown requests on warehouse lines of credit, review and release wires for loan closings, and handle incoming wires from investors. Daily responsibilities also include balancing all activity, reviewing and researching discrepancies, and clearing exceptions to ensure smooth operations and compliance.
Requirements
- High school diploma or equivalent
- Two to four years of experience in financial services industry
Nice To Haves
- Excellent verbal, written, and interpersonal communication skills
- Excellent customer service and problem resolution skills
- Proficient computer skills, especially Microsoft Office applications
- Experience with department-specific systems
- Thorough knowledge of departmental and bank products and services
- Basic accounting knowledge
- Previous experience with warehouse lending
Responsibilities
- managing collateral processes
- ensuring accurate data entry
- facilitating smooth financial transactions
- accepting, reviewing, verifying, and processing collateral packages to secure warehouse lines of credit
- accurately entering collateral data into the tracking system
- filing new collateral
- retrieving and shipping collateral to investors
- maintaining organized records
- processing advance and paydown requests on warehouse lines of credit
- reviewing and releasing wires for loan closings
- handling incoming wires from investors
- balancing all activity
- reviewing and researching discrepancies
- clearing exceptions to ensure smooth operations and compliance
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
