Commercial Banking Associate

Bremer Financial Corporation • Rochester, MN

370d • $16 - $36

About The Position

The Commercial Banking Associate serves as a critical partner within the commercial, commercial real estate, business and ag bankers and the clients they serve. This team is primarily responsible for focusing on those duties that support credit transactions. This role engages with all parties to ensure the credit process is seamless to the customer. This role requires service standards are met and loan documentation and file maintenance is in compliance with all applicable standards, policies, procedures and regulatory requirements. This role serves as secondary level of communication with clients answering questions and helping solve problems to maintain customer satisfaction and allow banker time to concentrate on sales delivery. This role measures success by: Creating capacity for bankers. Meeting or exceeding performance SLA's. The overall customer experience.

Requirements

• High school diploma or equivalent and at least 3 years of related banking experience.
• Proficiency in Salesforce (Otto), Service Now, Core Logic, ValuTrac, FCM (Imaging), Docusign.
• Demonstrated ability to engage in active listening.
• Ability to effectively present information and respond to questions from groups.
• Ability to respond effectively to sensitive inquiries or complaints.
• Ability to provide work direction to others and manage feedback.

Nice To Haves

• At least 5 years of related banking experience or a bachelor's degree and 1 year of related banking experience.
• Experience with FIS IBS System, Moody's Lending Cloud, and Microsoft Office software programs.
• Loan Operations Experience.

Responsibilities

• Support credit transactions for commercial, commercial real estate, business, and ag bankers.
• Ensure seamless credit process for customers.
• Maintain compliance with loan documentation and file maintenance standards.
• Act as a secondary communication level with clients to answer questions and solve problems.
• Create capacity for bankers to focus on sales delivery.
• Meet or exceed performance service level agreements (SLA's).

Benefits

• 401(k) plan
• Pension plan
• Healthcare
• 11 holidays
• Vacation time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED