COMMERCIAL BANKING ASSISTANT

Hawthorn Bank•Springfield, MO

11d

About The Position

This position provides direct support to commercial bankers by preparing and assembling loan documentation, coordinating communication with customers, and performing a range of administrative duties. This position requires a high degree of accuracy, attention to detail, and strong organizational skills. This position interacts regularly with commercial bankers, credit analysts, loan operations, retail staff, and customers. Work is performed within the framework of standard operating policies and procedures; however, independent judgment and discretion are required in performing assigned tasks.

Requirements

High school diploma or equivalent; additional banking-related training preferred.
Minimum of two to three years of experience in a loan operations or commercial loan support role.
Ability to read and interpret technical documents and procedure manuals.
Ability to write clear, routine reports and business correspondence.
Ability to communicate with internal and external customers in both one-on-one and group settings.
Ability to perform basic mathematical operations and calculate rates, ratios, and percentages.
Ability to apply common sense understanding to carry out instructions.
Capable of problem solving using established processes and procedures.
Proficient with Microsoft Office (Word, Excel, Outlook).
Ability to operate standard office and bank equipment, including scanners and document indexing systems.
Strong data entry and organizational skills.
Advanced PC knowledge.
Valid driver’s license.
Notary Public (or willing to obtain).

Responsibilities

Conduct research to prepare and assemble commercial loan files using internal systems and approved external resources; proofread all documentation for accuracy and completeness.
Coordinate and prepare commercial loan extensions, gather required file materials, and forward to centralized loan processing; review and distribute executed documents as needed.
Assist commercial bankers with loan closings, including document preparation, general correspondence, and customer follow-up.
Review title commitments, pull flood determinations, conduct UCC searches, and analyze entity documents to confirm ownership and signing authority.
Scan and index loan documents into the bank’s cold storage system, ensuring proper naming conventions and organization.
Provide customer service in person and by phone; greet and assist visitors, answer inquiries, and direct questions appropriately; notarize customer documents as requested.
Perform general administrative duties including filing, distributing mail, and supporting commercial bankers.
Process wire and telephone transfer requests for customers in accordance with policy; process loan payment, draw request, and loan advances.
Receive and track financial statements, enter required data into loan tracking spreadsheets, and follow up with commercial bankers on outstanding items.
Prepare and process payoff letters, demand letters, and legal descriptions.
Coordinate with commercial bankers for document execution and lien releases.
Handle routine transactions and inquiries using independent judgment; address customer concerns professionally and provide appropriate resolution or escalation.
Comply with all banking regulations, policies, and procedures.
Maintain professional development through job-related seminars, conferences, and training.
Represent the bank at community events and participate in outreach activities as assigned.
Review and share technical updates and process changes with teammates as needed.