Commercial Auto Customer Service Representative I

Amynta Group

28d•$22 - $24

About The Position

We’re thrilled that you are interested in joining us here at the Amynta Group! The CUSTOMER SERVICE REPRESENTATIVE for the Commercial Auto team is responsible for assisting agents with inquiries and policy issues, including status updates, billing questions, pending changes, binding new business policies, and more. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES Receives incoming calls from customers, vendors, merchants, and service companies and resolve issues regarding specific products, terms and conditions, service calls, and general questions. Maintains a continual working knowledge of our products, services, and promotions. Delivers service utilizing prescribed standards to supply accurate information to callers and resolve their issues. Researches, responds to, and resolves customer issues in a timely fashion. Retrieves information from company systems (based on customer inquiry) and communicates information back to the customer in a clear and educated manner. Responsible for binding and issuing new business policies. To help to support the underwriters with various ensemble of responsibilities. Experience working and interacting with across multiple departments, businesses, and companies.

Requirements

2 year minimum office experience (Required)
High School Diploma or GED (Required)
Working knowledge of Microsoft Office (Required)
Strong attention to detail, is dependable and follows through.
Ability to read and interpret information.
Ability to work 8am - 5pm PST
High level of maturity to handle sensitive and confidential situations.
Strong work ethic and excellent time management skills.
Strong interpersonal skills and ability to work well with people throughout the organization.
Ability to work under demanding time constraints and production goals.
Strong organizational ability.

Responsibilities

Receives incoming calls from customers, vendors, merchants, and service companies and resolve issues regarding specific products, terms and conditions, service calls, and general questions.
Maintains a continual working knowledge of our products, services, and promotions.
Delivers service utilizing prescribed standards to supply accurate information to callers and resolve their issues.
Researches, responds to, and resolves customer issues in a timely fashion.
Retrieves information from company systems (based on customer inquiry) and communicates information back to the customer in a clear and educated manner.
Responsible for binding and issuing new business policies.
To help to support the underwriters with various ensemble of responsibilities.
Experience working and interacting with across multiple departments, businesses, and companies.