Commercial Auto Claims Leader

United Auto Insurance•Miami, FL

10d•Remote

About The Position

As a Commercial Auto Claims Leader, you will play a pivotal role in launching and scaling a new commercial auto insurance product This is a unique opportunity to build a claims team from the ground up while partnering cross-functionally to help shape claims handling practices, coverage interpretation, and policy development. You will oversee Bodily Injury (BI) and Property Damage (PD) claims while ensuring operational excellence, regulatory compliance, and a best-in-class customer experience. This position offers remote work from the

Requirements

Bachelor’s degree preferred.
Active Adjuster License required.
Proven experience building and leading teams, preferably in a start-up or high-growth environment.
Strong knowledge of commercial auto policy structures, coverage analysis, and endorsements.
Demonstrated ability to interpret policy language and provide input into policy development and improvements.
Deep expertise in commercial auto BI and PD claims, including complex liability investigations.
Strong leadership, coaching, and performance management skills.
Ability to operate both strategically (building processes) and tactically (handling complex claims).

Nice To Haves

Experience supporting new product launches or process design is highly preferred.

Responsibilities

Build, lead, and develop a high-performing team of BI and PD adjusters from the ground up.
Establish and implement claims handling processes, workflows, and best practices for a new commercial auto product.
Oversee adjusters handling BI and PD claims for commercial and fleet-based risks.
Review claim files for quality, coverage accuracy, liability determinations, and reserving.
Provide technical guidance on complex liability, coverage, and damage evaluations.
Monitor workloads, productivity, and claim cycle times; implement strategies to improve efficiency.
Assist in escalated claim resolution and settlement strategy, including high-exposure losses.
Partner with underwriting, legal, and product teams to provide feedback on policy language, coverage gaps, and claims trends.
Contribute subject matter expertise to support the development and refinement of commercial auto policy forms.
Conduct coaching, training, and performance management to build team capability and bench strength.
Ensure compliance with all regulatory requirements and internal audit standards.