Commercial Auto Claims Adjuster- Remote

CSAA Insurance Group, a AAA Insurer

90d • $22 - $27

About The Position

We are Mobilitas, a commercial insurance company created by CSAA Insurance. Our mission is to reinvent commercial insurance in the mobility space by providing technologically advanced solutions for today’s way of doing business. At Mobilitas, we believe in what's possible, we use our inventive skills to create new opportunities - we're not chasing the status quo, we're chasing a shared vision. We’re looking for motivated, innovative individuals who think big, move fast and are dedicated to creating a company from the ground up, without the constraints of a traditional insurance company. We’re excited to push the boundaries of commercial insurance and are looking for enthusiastic team members to help us reimagine insurance. We are actively hiring for a Commercial Auto Claims Adjuster. If you are a driven, adaptable, and organized individual with a desire to work in a fast-paced, innovative environment, we would love to hear from you. Hablas Español? Estamos buscando agentes de reclamaciones bilingües! No se requiere experiencia en seguros, nosotros aseguraremos que sepas como explicar la terminología de aseguranza en inglés y español.

Requirements

• Available to work claims primarily aligned with the Pacific Time Zone.
• At least 85% of the caseload will originate from this region.
• Flexibility to be scheduled a shift with a 7:30pm ending time (Pacific Time).
• High School Diploma/GED or a minimum of one year of customer service experience in a virtual environment.
• Must hold an Adjuster license for all applicable states or obtain license(s) within 90 days of completing the provided licensing training.
• Basic math and moderate computer skills with technical aptitude to utilize a variety of software applications.
• Must meet work from home requirements including internet speeds and designated workspace.
• Ability to type 30 wpm.

Nice To Haves

• Bachelor’s degree.
• Two or more years of customer service experience preferred.
• Prior insurance claims experience also preferred.
• Bilingual a plus!
• Auto physical damage training and/or I-CAR or SCLA enrollment preferred.
• Strong Customer Service skills for both internal/external customers.
• Strong analytical, problem-solving, and organizational skills.
• Strong oral and written communication skills.
• Strong negotiation skills.

Responsibilities

• Handle routine non-complex to moderately complex non-injury Commercial auto claims.
• Open, investigate, evaluate, and settle auto claims ensuring compliance with Department of Insurance and other statutory requirements.
• Adjust higher-complexity liability claims including property damage claims and total losses.
• Verify coverage on policies with standard commercial symbols and/or specialty exposures.
• Service physical damage exposures in collaboration with the casualty adjuster for claims with injury.
• Contact insureds, claimants, and other involved parties to confirm loss details and applicable policy coverage.
• Explain claims process, next steps, and outcomes to involved parties.
• Investigate, evaluate, negotiate, and settle first- and third-party auto/property damage claims from start to finish.
• Conduct coverage and liability investigations.
• Advise customers of available benefits, coverages, and liability outcomes.
• Coordinate and oversee the claims process; keeping customers informed.
• Negotiate estimating damages and supplements.
• Validate reparability and monitor repairs.
• Arrange towing, storage, and rental vehicles as needed.
• Address subrogation and total loss responsibilities.
• Ensure compliance with specific state regulations and/or policy provisions.
• Support other areas of claims as needed.
• Actively shape company culture by participating in employee resource groups and volunteering.
• Travel as needed for role, including divisional/team meetings and other in-person meetings.

Benefits

• Total compensation package including performance bonus.
• 401(k) with a company match.
• Flexible working location options: remote, hybrid, or in-person.
• Paid training program.
• Annual discretionary bonus of up to 5% of eligible pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees