Commercial Appliance Service Technician (Albany, NY)

T&J Companies•Halfmoon, NY

21d•$35 - $45

About The Position

Territory for this position is Albany, NY Company Summary: T&J Appliance Solutions is a division of T&J Companies , a family-owned and operated company based in Clifton Park, NY. T&J Companies and its divisions self-perform commercial appliance and electrical services for customers throughout the Northeast with a focus on retail locations. Our team is professional, agile, and customer centric. Our goal is to Provide our customers with fast, reliable service they can count on while growing our family-run business into a top employer in the area. Position Summary: The Commercial Appliance Technician is responsible for responding to customer work orders as assigned by their service manager. This includes traveling to and from customer locations to troubleshoot and resolve issues as needed. Hours and Travel: - Standard hours are Monday-Friday | 7:00am-3:30pm. This is subject to change based on customer schedules and management’s discretion. - Mandatory on-call weekend rotation. Responsibilities and Duties: The Commercial Appliance Technician a critical role for our new Appliance Solutions division and will provide key support for our customers in a timely and professional manner.

Requirements

Must have a clean driving record
Candidates must be willing to drive up to 2 hours (one way) for service calls
Excellent communication and troubleshooting skills as your supervisor will be remote, in our main office
Ability to work independently and with others
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail
High School Diploma or equivalent is required
Candidates must be authorized to work in the United States
Candidates must pass a drug test and background check prior to starting work

Nice To Haves

Experience maintaining, troubleshooting and replacing TurboChef, Merry Chef, Bunn, Mastrena, Hatco, Clover Vertica, Franke or similar equipment is preferred
Knowledge of the Facility Services industry is preferred
Refrigeration certification highly encouraged, but not mandatory

Responsibilities

The Service Technician is responsible for responding to customer work orders as assigned by their service manager. This includes traveling to and from customer locations to troubleshoot and resolve issues as needed.
The technician will be given a van, company fuel card, credit card, phone and iPad. All work orders are dispatched electronically via the phone/iPad the afternoon before. The tech is expected to quickly view those work orders, so they are aware of their next day’s schedule.
The Service Tech is expected to take their vehicle home each night.
Company Vehicle is permitted for work use ONLY unless cleared by T&J Service Manager ahead of time. All vehicles are GPS monitored not only for locating, but for monitoring safe driving habits.
The Service Tech will report via phone to their manager here in Albany. The service manager is always available to assist the tech with any all questions and concerns.
The Service Technician is required to follow all company policies and procedures both internally and externally facing.