Office Commercial Appliance Parts and Business Support
About The Position
As a Commercial Appliance Parts Office and Business Support , you are a KEY member of the team and representation of our company all day long as you speak on the phone, review work orders, order and return parts, do part research, submit warranty claims, support your team of technicians and maintain clear communication with the client as well as the other team members. You are also responsible for handling service requests, putting the right pieces into place for the technician to complete the service requests, implement the highest quality level of service, problem solve, and possibly field the occasional client concerns or complications. Exemplifying our code of values, you show respect and courtesy to all clients and employees. This position is right for you if you are self-motivated, energetic, and enjoy helping people. You MUST be extremely comfortable asking questions, making telephone calls, doing research, being resourceful and quick on the computer, and have a good brain for math. You must be organized and have great ideas. Ideally you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.
Requirements
- Self-motivated
- Energetic
- Enjoy helping people
- Comfortable asking questions
- Comfortable making telephone calls
- Comfortable doing research
- Resourceful
- Quick on the computer
- Good brain for math
- Organized
- Great ideas
- Driven to provide the highest level of customer service and satisfaction
- Able to effectively manage a variety of situations on a day-to-day basis
- SUPER Positive Attitude
- OPTIMISTIC outlook on life and the world around you in general
- Problem solving skills
- Team player who can work independently
Responsibilities
- Speak on the phone
- Review work orders
- Order and return parts
- Do part research
- Submit warranty claims
- Support your team of technicians
- Maintain clear communication with the client as well as the other team members
- Handle service requests
- Put the right pieces into place for the technician to complete the service requests
- Implement the highest quality level of service
- Problem solve
- Field the occasional client concerns or complications
Benefits
- 401(k)
- Bonus based on performance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
- Company parties
- Dental insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
