The Commercial Loan Officer position is responsible for soliciting, negotiating, underwriting and coordinating the closing of primarily basic commercial extensions of credit to establish their customer portfolio; and for adhering to lending policies designed to meet the bank’s overall goals. ESSENTIAL FUNCTIONS AND PERFORMANCE AREAS - Other duties may be assigned Engages in business development activities and solicitation of new business; actively involved in instilling and maintaining a positive sales environment by developing a list of active prospects. Develops a relationship with potential and current customers; interviewing customers to obtain information needed to make credit decision; establishing proper identification of new customers. Presents MA Bank’s product line up to customers in person and over the phone or online; listening to customer’s needs to help determine the best fit for the customer; cross-selling where appropriate by applying professional sales techniques Analyzes of applicant financial status, credit and property evaluations to determine credit worthiness. Gathers and analyzes of all information necessary to present a financing request to Senior Management or Loan Committee for approval; meets with existing or potential customers; visiting sites of loans; negotiates loan terms and conditions; approves loans within established lending limits or refers and recommends acceptance to the appropriate lending authority. Collaborates with Loan Processing Manager to ensure coordination of processing of approved loans with Loan Processors and Loan Administration Specialist; ensuring loans are processed according to agreement, customer needs and conform to Bank lending policies; obtaining sufficient information and/or documentation from customers; solving problems relative to processing and servicing of loans within his or her portfolio; approving loan disbursements in accordance with agreements. Ensures that credit inquires and UCC filings are researched to determine credit worthiness and appropriate collateral positioning are achieved; ensuring that certification or deletion of collateral is made by the appropriate personnel. Prepares and signs documents for the lending area as needed (commitment, engagement, action and decline, letters, etc.) Develops and maintains knowledge of financial industry, economy, market conditions, rates, vendors and competition. Reviews daily NSF and overdraft reports for their customers. Approves or declines overdraft exceptions within established lending limits. Monitors loan account ratings for individual portfolio. Provides portfolio reports to Chief Lending Officer as requested. Develops and maintains an in-depth knowledge of current MA Bank products and services, as well as corresponding bank policies, procedures, and processes; stays current on regulations affecting MA Bank products and services. Provides effective customer service by answering customer questions; investigating and correcting errors; resolving problems or other issues as required ensuring staff are also providing effective customer service. ADDITIONAL JOB DUTIES Represents MA Bank in various community, civic, and community reinvestment functions to further enhance the Bank’s image and develop additional business. Promotes other bank products by staying current on products available in other bank departments; matching customers to new services and product promotions; ascertaining customers' needs. Complies with bank operations and security policies and procedures. Maintains a professional appearance and work area; dressing in accordance with bank dress code; keeping work area stocked with required supplies; organizing workspace for efficiency and appearance; reporting malfunctions of computers and other equipment. Maintains customer confidentiality and protects bank operations by guarding customer’s personal and account information; being vigilant regarding potential information security threats Maintains knowledge of and complies with regulatory guidelines governing financial institutions and MA Bank policies and procedures by completing assigned and voluntary training; reading and reviewing MA Bank polices & procedures at time of hire and subsequent revisions. Other duties and responsibilities, as assigned.
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Job Type
Full-time
Career Level
Mid Level