Commerce Operations Coordinator

Adoorn LLC•Chicago, IL

About The Position

Adoorn is reimagining the front of the home — starting with the mailbox. We design elevated, durable, design-forward products that make it effortless to upgrade curb appeal. As we scale across DTC, Amazon, and brick-and-mortar retail, operational excellence across every sales channel is critical to our growth. We are looking for a highly organized, detail-oriented Commerce Operations Coordinator to own product accuracy, channel coordination, and sales platform management across Shopify, Amazon, and retail. This role ensures every item is set up correctly, every listing is accurate, inventory is aligned, and customer experience issues tied to commerce platforms are resolved quickly and professionally. You will sit at the intersection of Brand, Operations, and Customer Experience — ensuring our products are presented and sold correctly across every channel.

Requirements

2–4 years of experience in ecommerce, retail operations, or marketplace management
Experience working in Shopify and Amazon Seller Central
Strong attention to detail with excellent organizational skills
Comfortable working cross-functionally with marketing and operations teams
Able to manage multiple deadlines and shifting priorities
Process-oriented and proactive in identifying gaps

Nice To Haves

Experience working with retailer portals
Familiarity with inventory management systems
Experience supporting Amazon case management
Basic reporting/Excel proficiency

Responsibilities

Manage product listings across Shopify, Amazon, and retail portals
Ensure pricing, descriptions, imagery, inventory, and specifications are accurate and updated
Coordinate updates for new product launches and seasonal changes
Maintain listing hygiene and content consistency across platforms
Upload and manage assets in retailer systems (e.g., retailer portals)
Engage with channel partners and agencies to ensure channel optimization and success
Oversee SKU setup and maintenance across systems
Ensure alignment between marketing, operations, and inventory data
Coordinate with Ops to prevent oversells, stockouts, and listing errors
Monitor item-level performance and flag issues proactively
Act as the connective tissue between Brand, Marketing, and Operations
Support promotional setup across channels (pricing, bundles, limited-time offers)
Ensure product readiness for launches across DTC and retail
Track and resolve channel-specific issues impacting sales
Partner closely with Customer Service to resolve platform-specific issues
Manage Amazon case logs and marketplace escalations
Monitor reviews and coordinate responses where appropriate
Identify recurring customer friction and escalate for resolution