Command Center Supervisor-2nd Shift (HOND105)

Security Engineers • Lincoln, AL

34d

About The Position

Security Engineers is seeking a dedicated Control Center Supervisor to ensure a safe and secure environment for our clients. This role requires strong leadership, professionalism, and the ability to remain calm under pressure. Key responsibilities include overseeing security operations, monitoring access points, responding to emergencies, maintaining logs, and providing continuous training for dispatchers. Supervisors must be adaptable, proactive, and skilled in managing critical situations.

Requirements

• Valid Security Officer/Guard License (or ability to obtain)
• Valid driver’s license from state of residence
• Must be at least 21 years old
• Clean Motor Vehicle Record (MVR)
• Ability to perform in fast-paced, high-pressure environments.
• Weekend availability.
• Strong situational awareness and problem-solving skills.
• Ability to remain calm in critical situations.
• Basic computer skills; tablet reporting.
• High School Diploma or equivalent.

Nice To Haves

• Familiarity with Microsoft Office Suite.
• 1+ years Military, Law Enforcement, or Security experience.
• 2+ years customer service experience.

Responsibilities

• Provide continuous training for all dispatchers.
• Be available to work any shift with little notice, including weekends.
• Recognize and resolve issues on post; collaborate with client.
• Maintain professionalism and assist client requests.
• Train dispatchers for emergency dispatch and Lenel certification.
• Prepare/send FMX for repairs and maintain access points.
• Knowledgeable in Simplex fire system and train others on alarm response.
• Proficient in dispatching and experienced in Command Center operations.
• Conduct evacuation/shelter drills biweekly; create tests and scenarios.
• Remain on-call unless excused for personal/emergency reasons.
• Maintain dependable attendance.
• Stay aware of officer activities and provide guidance as needed.
• Obtain Emergency Dispatch Certification within 1 year if promoted internally.
• Conduct walking/vehicle patrols; report safety concerns.
• Monitor access points; verify IDs.
• Monitor surveillance systems for threats.
• Respond to alarms/emergencies per protocol.
• Maintain accurate logs.
• Perform routine security tasks (e.g., locking/unlocking doors).
• Assist visitors/employees professionally.
• Enforce Post Orders and security protocols.
• Ensure compliance with SEI and client policies.

Benefits

• Medical Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees