Command Center Specialist

ASM Global•Detroit, MI

8d•Onsite

About The Position

Communicates both written and verbally with Supervisors, Officers, Management, and other emergency ancillary departments. Maintains all electronic and written documents pertaining to records for the department for detail and accuracy. Answers incoming phone calls and dispatches security personnel appropriately to all emergency and non-emergency situations in the building. The Command Center Specialist act in partnership with officers, supervision, and facility management to maintain the day-to-day operations of the facility. This position reports to the Public Safety & Security Manager, as well as Public Safety & Security Supervisors.

Requirements

Education - High school diploma or equivalent, college education, and/or security/law enforcement/dispatch experience preferred.
Experience – Minimum (3) years' experience in dispatch operations, communications, and call center operations in security, law enforcement, fire department, EMS, or other emergency first responder capacity.
Ability to read, write, speak, hear, and communicate clearly in the English language.
Able to multitask in a fast-paced environment.
CCTV system operating experience.
Ability to sit for 8 hours, excellent typing skills, and ability to listen and respond to the radio.
Able to respond to emergency situations in a calm and composed manner.
Skills - Basic computer knowledge and skills in Microsoft Suite.
Good oral, written, and listening skills.
Good analytical skills, including the ability to lead, facilitate, plan, document, and organize.
Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers.
Problem-Solving – Solves problems with effective solutions; asks good questions and probes answers; looks beyond the obvious and doesn’t stop at the first answer.
Training - First Aid and CPR training or to be completed within a designated time frame.
Team Player – Creates strong morale and spirit within a team; shares wins and successes; fosters open dialogue and creates a feeling of belonging in the team.

Responsibilities

Answers and responds to incoming phone calls to the operations center.
Coordinate patrol operations through communication and surveillance systems.
Prioritize and dispatch patrol personnel in response to calls for service in the center.
Maintain electronic and written records pertaining to the department and center.
Monitor CCTV system for both emergency and non-emergency incidents.
Monitor and operate access control systems.
Contact emergency personnel as needed for any medical, fire, or restricted/unlawful activity.
Record keeping utilizing computerized systems as well as paper records. These include but are not limited to: Incident reports and notifications Incident logs Daily activity logs Schedules and patrol assignments Service requests Telephone messages Other record-keeping duties, procedures, and equipment as assigned
Any other duties and responsibilities assigned by supervision or management.