Command Center Specialist

First Cash•Fort Worth, TX

About The Position

What Makes a FirstCash Security Monitoring Tech.? The Command Center is the primary point of contact for employees, customers, facilities, security officers, and other vendors for safety and security issues and inquires. The Event Monitoring Technician is responsible for the remote monitoring of our stores via live video/audio. This position will respond to security events in real time by manipulating the store security features to neutralize threats. This includes triggering audio alarms, deploying countermeasures and contacting local emergency responders. Who is FirstCash? FirstCash has more than 3,000 total pawn stores in the U.S. and Latin America, including all states in Mexico and the countries of Guatemala, Colombia and El Salvador, which sell a wide variety of jewelry, electronics, tools, appliances, sporting goods, musical instruments and other merchandise, and that make small non-recourse pawn loans secured by pledged personal property. FirstCash, through its wholly owned subsidiary, American First Finance (AFF), also provides and services retail installment sales contracts, lease purchase agreements, and bank loans for a variety of consumer goods and services through a nationwide network of over 13,000 active retail merchant partner locations. FirstCash employs a total of approximately 20,000 people in the U.S. and Latin America. FirstCash is a component company in both the Standard & Poor’s MidCap 400 Index® and the Russell 2000 Index®.

Requirements

Ability to work 6PM to 6AM
Ability to communicate effectively in person, via phone and email
Strong customer service skills
High School diploma or GED
Prior military technical experience is a plus (a tech related MOS)
Must have a strong proficiency with computers and various software; experience with MS Windows Excel and Outlook required; Manitou is a plus
Able to work well in stressful situations and handle pressure
Strong Ability to multi-task
Attendance and punctuality are essential and expected
Audio/Video skills & troubleshooting a plus
Ability to work flexible schedules including nights, weekends, holidays, periodic overtime and unscheduled shifts

Nice To Haves

Prior military technical experience is a plus (a tech related MOS)
Manitou is a plus
Audio/Video skills & troubleshooting a plus

Responsibilities

24/7 audio and video monitoring of all First Cash locations in the U.S.
When notified of an event, verify live/recorded video feeds to assess situation
Partner with local police departments to ensure threats are neutralized
Communicate with store management & Security Department post-event as directed by procedure
As needed, pull recorded video for management and police to review
Troubleshooting and facilitating problem resolution
Collaborating with Manager to identify process, quality and equipment improvements
Ensuring the safety of First Cash employees and customers by monitoring and responding to events

Benefits

Comprehensive Medical, Dental, Vision, Life, Supplemental, and other insurance options for eligible employees
Vacation: After 6 months of service - 40 hours After 1 year of service - 80 hours annually After 5 years of service - 120 hours annually
Eligible Full-time employees receive paid vacation leave based on their tenure with the Company as follows:
SICK: After 6 months of service - 8 hours After 1 year of service - 16 hours annually After 5 years of service - 24 hours annually
Full-time employees receive paid sick leave based on their tenure with the Company as follows:
Participation in the FirstCash 401k program after six (6) months of employment.
Tuition Reimbursement with FirstCash Education (allowing UP TO $2,000 per year) is available to full-time employees who meet the minimum program requirements.
Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks!
Access to the FirstCash Pet Insurance program

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume