Command Center Registered Nurse

Intermountain Health

1d • Onsite

About The Position

The Command Center Registered Nurse is responsible for executing all aspects of bed management and transfer center operations in a safe and timely manner, in accordance with standard operating procedures and regulatory requirements. The scope is inclusive of patient access, placement, transfers and bed management. This role uses clinical knowledge, critical thinking and communication skills to support the Command Center in providing a reliable, high-quality service that allows referrals, transfers, and other healthcare settings to be accepted in an efficient and timely manner. The nurse assesses, directs and coordinates transfers and admissions from physician offices, hospitals, and other healthcare settings to the most appropriate accepting service, facility, and level of care. They facilitate patient placement by assessing patient diagnosis, acuity and location, applicable risk factors and unit criteria / bed availability. The position involves collaboration with facility departments, medical staff, nursing staff, and leadership to promote appropriate, timely patient placement so that patient care is not delayed, and also with facility staff to identify and communicate bed capacity issues. The Command Center Registered Nurse leverages capacity dashboards and other real-time indicators to predict future patient placement pressure points and participates in the execution of surge-capacity protocols; and initiating interventions, within scope of practice, to accelerate patient flow or other mitigating barriers to optimal throughput. They assist with all aspects of patient logistics to include pre-registration, transportation, and bed planning; collect unit specific data, and information needed to access and place patients appropriately. The role adheres to regulatory compliance with all Command Center operations, including Stark, EMTALA, and any other pertinent to Call Center activities, and maintains current knowledge of regulatory requirements impacting operations of the Command Center. The nurse provides timely and accurate transfer and admission documentation, works collaboratively with providers and key stakeholders in the development and maintenance of transfer and admission pathways for patients, and delegates as needed to the Transfer Center Tech, Patient Placement Specialist, and EMS Liaison. They promote the mission, vision, and values of Intermountain Health, and abide by service behavior standards. Other duties may be assigned, and the nurse may be required to be placed on-call during a regularly scheduled shift.

Requirements

• Bachelor’s degree of Nursing (BSN)
• Current license as a Registered Nurse in the state of practice.
• Current American Heart Association Basic Life Support for Healthcare Providers (BLS-HCP) certification upon hire or obtained within 60 days of hire with prior approval.
• Minimum five years RN experience in either ED, ICU and / or five years acute care inpatient nursing.

Nice To Haves

• ACLS, PALS
• A specialty certification (CCRN, PCCN, MSRN, or CEN)
• Critical Care or ED background.
• Experience as a Hospital Supervisor, Charge Nurse or previous transfer center experience.
• Experience with hospital throughput or capacity management.
• Experience with Command Center operations, knowledge of Epic and / or TeleTracking.

Responsibilities

• Executing all aspects of bed management and transfer center operations in a safe and timely manner, in accordance with standard operating procedures and regulatory requirements.
• Using clinical knowledge, critical thinking and communication skills to support the Command Center in providing a reliable, high-quality service that allows referrals, transfers, and other healthcare settings to be accepted in an efficient and timely manner.
• Assessing, directing and coordinating transfers and admissions from physician offices, hospitals, and other healthcare settings to the most appropriate accepting service, facility, and level of care.
• Facilitating patient placement by assessing patient diagnosis, acuity and location, applicable risk factors and unit criteria / bed availability.
• Collaborating with the facility departments, medical staff, nursing staff, and leadership to promote appropriate, timely patient placement so that patient care is not delayed.
• Collaborating with facility staff to identify and communicate bed capacity issues.
• Leveraging capacity dashboards and other real-time indicators to predict future patient placement pressure points and participating in the execution of surge-capacity protocols; and initiating interventions, within scope of practice, to accelerate patient flow or other mitigating barriers to optimal throughput.
• Assisting with all aspects of patient logistics to include pre-registration, transportation, and bed planning; collecting unit specific data, and information needed to access and place patients appropriately.
• Adhering to regulatory compliance with all Command Center operations, including Stark, EMTALA, and any other pertinent to Call Center activities.
• Maintaining current knowledge of regulatory requirements impacting operations of the Command Center.
• Providing timely and accurate transfer and admission documentation.
• Working collaboratively with providers and key stakeholders in the development and maintenance of transfer and admission pathways for patients.
• Delegating as needed to the Transfer Center Tech, Patient Placement Specialist, and EMS Liaison.
• Promoting mission, vision, and values of Intermountain Health, and abiding by service behavior standards.
• Performing other duties as assigned.
• Being placed on-call during a regularly scheduled shift (if required).

Benefits

• Generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
• PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution.
• The PEAK program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates.
• Caregivers are eligible to participate in PEAK on day 1 of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior