Command Center Operator
About The Position
Summary: Under the direct supervision of the Security Supervisor, the incumbent mans command center or podium as assigned to dispatch security personnel, receive incoming calls and maintain required log books. Promotes an outgoing, friendly customer oriented personality at all times. Provides basic security coverage ensuring that adequate protection is provided for the safety and assets of patrons, employees and the company. Ensures that proper security is provided for all transfers of monies within the casino and hotel areas of the complex.
Requirements
- Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
- Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
- Must present an image of excitement, enthusiasm, outgoing personality, while being able to project a professional appearance.
- High School Diploma or equivalent is required
- Must be able to communicate with guests and other employees in a positive manner.
- Must be able to effectively direct vehicular traffic in parking lots/garage and entrances/exits.
- Ability to read and understand all company policies and procedures.
- Must be able to communicate effectively with guests in English.
- Must be able to complete standard company forms and reports.
- Must be able to read technical manuals.
- Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.
- Must be able to apply sound judgement in standard and non-standard situations with limited variables involved.
- Basic Computer Skills
Nice To Haves
- a minimum of one (1) year of appropriate experience preferred, or the equivalent combination of education and experience.
Responsibilities
- Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.
- Prepares detailed incident reports in a clear and precise manner.
- Operates and monitors the fire alarm and security CCTV systems.
- Maintains accurate security incident logs.
- Operates and monitors all holdup alarm systems.
- Implements notification process in emergency situations i.e., fire, bomb threat, weather emergencies, etc.
- Assists in the coordination of emergency situations.
- Other duties as assigned.
Benefits
- Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
