Command Center Lieutenant - part time weekends

HBC Management Services Inc.•Frederick, MD

47d

About The Position

HBC Management Services is an established security company providing critical services to government and commercial enterprises. We are currently seeking an experienced part time weekend Command Center (Lieutenant) to lead our Armed Security Officer team at the Social Security Administration in Urbana, Maryland. HBC Management Services, Inc. is a reputable professional services company specializing in serving federal government and military clients. With strong partnerships in the Department of Defense, Homeland Security, and the commercial services industry nationwide, we have established a stellar reputation for excellence. As a Command Center Lieutenant, you will manage, supervise, and ensure our team maintains the highest security standards in compliance with contract requirements, customer expectations, and Company policies. Each Lieutenant reports directly to the Program Manager. The list of Program Manager responsibilities assigned to the Lieutenants are as follows (in no particular order of importance): Shall be responsible for the integrated performance of the SCC Shall be responsible for the training proficiency of the SCC Assist in training SCC personnel Shall be responsible for SCC communications, incident management and incident reporting (to include preparation and submission of AIRS reports), keeping the Security Shift Supervisor and Project Manager informed of all key activities, SCC actions and incidents that occur on that SCC Supervisor’s shift When required, the SCC Supervisor shall provide the PM and/or COR reports, data for security trend analysis, and other information as required. Leadership. Each Lieutenant is responsible for working with the Program Manager to foster a “one-team” culture among all supervisors and PSOs where each Lieutenant accepts responsibility for our entire security operation at SSA and not just a single shift or group of PSOs. Under a “one-team” culture, the Lieutenants are expected to adhere to our Core Values and support each other to ensure the security and safety of all SSA and Company employees. We have five Core Values: We treat everyone with dignity and respect We value each other as ‘Ohana (Family) We ensure the safety and well-being of our ‘Ohana We live Pono (honestly and honorably) We strive for excellence Positive Work Environment. Each Lieutenant is responsible for working with the Program Manager to create a positive work environment for all employees where we adhere to our Core Values and treat each other with dignity and respect. PSO Schedule Implementation. Each Lieutenant is responsible for working with the Program Manager to implement PSO shift schedules developed by the Program Manager, to include, among other things, the timely publication of the schedules, backfilling unscheduled call-offs, and making last minute modifications to the schedules to avoid unexpected open posts, all in accordance with Company policies and procedures and applicable CBA commitments. Guard Force Discipline. Each Lieutenant is responsible for maintaining work discipline among the PSOs to ensure the effective security of SSA and Company employees in compliance with all Contract requirements, applicable laws and regulations and Company’s policies and procedures. Each Lieutenant has the authority to issue disciplinary action in conformance with the Company’s Progressive Disciplinary Policy and other applicable policies. Attendance. Each Lieutenant is responsible for ensuring all PSOs report to work on time and for relieving PSOs in the event of early departures due to illness or other unexpected event. Working with the Program Manager, each Lieutenant is responsible for the fair and consistent enforcement of our attendance policy in accordance with our Progressive Disciplinary Policy. Performance Recognition. Each Lieutenant is responsible for working with the Program Manager to create a work environment where excellence is rewarded. This includes, but is not limited to, the implementation of the Company’s Spot Award Program and other award programs in a fair and consistent manner and in compliance with our Core Values and applicable Company policies and procedures. PSO QC Inspections. Each Lieutenant is responsible for conducting inspections of all PSOs at the beginning of their shifts and periodically thereafter. All inspections will be recorded electronically using iAuditor (or equivalent) which is a QC program loaded onto a tablet. Each Lieutenant is also responsible for assisting the Program Manager with implementing our Quality Control Program. This may include, as an example, testing PSO knowledge of their post orders, visitor directions, and other matters relevant to their duties. PSO Alertness. Each Lieutenant is responsible for visiting all posts throughout his/her shift to ensure that our PSOs are alert and attentive to their environment. Each Lieutenant is also responsible for conveying situational awareness regarding developing events. Safety Inspections. Each Lieutenant is responsible for inspecting the surrounding work environment for potential hazards and reminding PSOs of seasonal safety concerns (e.g., adverse weather conditions, pandemic, slip and fall risks during the winter) in accordance with our Safety Plan. Recruiting. Each Lieutenant is responsible for assisting the PM with screening, interviewing and hiring PSO candidates. Administration. Each Lieutenant is responsible for performing administrative tasks as required by the Program Manager, including, but not limited to, preparing work reports and other documentation, conducting investigations, payroll timekeeping, drafting policies and other similar administrative support requested by the PM. Emergency Backfill. Each Lieutenant is responsible for backfilling a PSO post in an emergency to prevent an opening or weakness in the security perimeter. Other Duties. Each Lieutenant may be asked to perform other duties as assigned by the Program Manager to ensure the effective and efficient security operations in fulfillment of the Company’s mission.

Requirements

Minimum 3+ years security experience military (honorably discharged), law enforcement, and/or commercial
Must have at least 2 years of experience in supervising a team of security personnel
Must have excellent written and verbal communication skills
Must have the ability to make quick decisions and remain calm in high-pressure situations
Must be highly credible and trustworthy, and operate with high degree of integrity
Ability to effectively coach, mentor, and motivate team
Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment
Ability to relate to diverse group of people and build/maintain strong relationships
Must be customer-focused and results-oriented
Must possess a valid state Security Guard License and Handgun Permit as applicable
Minimum age requirement: 21 years
US citizenship or lawful permanent residency for current members of the U.S. Armed Services or individuals with an Honorable Discharge from the U.S. Military
Possession of an approved Social Security Card issued by SSA
Ability to obtain favorable verification through the E-Verify system
Fluent in spoken, written, and comprehended English
Possession of a current State-issued Driver’s License or State ID
Proficiency with firearms
Able to obtain and maintain SSA suitability
Successful completion of Medical/Physical examination and Drug testing with favorable results
Successful completion of New Hire Academy training
Successful passing of firearms qualifications.
Candidates must be able to: Stand and walk for extended periods, Work outdoors in various weather conditions, Work extended shifts and overtime when necessary.

Nice To Haves

College degree preferred. Experience can be substituted for education. Minimum of HS Diploma

Responsibilities

Shall be responsible for the integrated performance of the SCC
Shall be responsible for the training proficiency of the SCC
Assist in training SCC personnel
Shall be responsible for SCC communications, incident management and incident reporting (to include preparation and submission of AIRS reports), keeping the Security Shift Supervisor and Project Manager informed of all key activities, SCC actions and incidents that occur on that SCC Supervisor’s shift
When required, the SCC Supervisor shall provide the PM and/or COR reports, data for security trend analysis, and other information as required.
Responsible for working with the Program Manager to foster a “one-team” culture among all supervisors and PSOs
Responsible for working with the Program Manager to create a positive work environment for all employees
Responsible for working with the Program Manager to implement PSO shift schedules developed by the Program Manager
Responsible for maintaining work discipline among the PSOs to ensure the effective security of SSA and Company employees in compliance with all Contract requirements, applicable laws and regulations and Company’s policies and procedures
Responsible for ensuring all PSOs report to work on time and for relieving PSOs in the event of early departures due to illness or other unexpected event
Responsible for working with the Program Manager to create a work environment where excellence is rewarded
Responsible for conducting inspections of all PSOs at the beginning of their shifts and periodically thereafter
Responsible for assisting the Program Manager with implementing our Quality Control Program
Responsible for visiting all posts throughout his/her shift to ensure that our PSOs are alert and attentive to their environment
Responsible for inspecting the surrounding work environment for potential hazards and reminding PSOs of seasonal safety concerns
Responsible for assisting the PM with screening, interviewing and hiring PSO candidates
Responsible for performing administrative tasks as required by the Program Manager
Responsible for backfilling a PSO post in an emergency to prevent an opening or weakness in the security perimeter
May be asked to perform other duties as assigned by the Program Manager to ensure the effective and efficient security operations in fulfillment of the Company’s mission