Command Center Analyst

Arkansas Blue Cross•Conway, AR

About The Position

The Command Center Analyst (CCA) monitors the operations of the Enterprise computer and application network environment including hardware and software. The incumbent works closely with other CCAs, System Administrators, Engineers, and/or Developers to ensure proper functioning of all business services, services, applications, and technical services under CCA management to deliver AlwaysOn Availability for the company to provide the necessary services for Members and Providers. The Command Center operates 24x7x365 in designated office locations which includes evenings, weekends, and some holidays and are responsible for the successful completion of all scheduled data processing workload.

Requirements

Bachelor’s degree in related field. In lieu of degree, five (5) years’ related experience will be considered.
Network, Virtualization, Operating Systems and/or but not limited to other related certifications preferred.
Minimum three (3) years’ experience in networking systems, computer repair, or network operations, data-processing, production scheduling software.
Basics of Server Administration in Windows and Linux Operating Systems
Basics of Virtualized Infrastructure
Basics of Network Administration including Subnetting
Basics of Data Center Infrastructure
Ability to build and leverage Technical Diagrams
Ability to run and read a packet capture
Ability to write low code and/or no code scripts for resolution of monitoring events
Ability to use ITIL Framework including Service Design, Incident, Change, Event, and Problem
Technical Troubleshooting Skills of Identify and Isolate Management
Production Scheduling Software – such as (JCL, CA7, AppWorx)
Domain Name System (DNS)
Dynamic Host Configuration Protocol (DHCP)
Monitoring application administration
Systems Documentation
Active Directory
TCP/IP
SAFe, Agile Skills
Cross-Functional Communications
Data Center Infrastructure Management (DCIM)
Decision Making
Monitor Processes, Materials, or Surroundings
Network Administration
Office Softwares
Oral Communications
Organizing
Packet Capturing
Problem Solving
Scripting
Server Admin
Troubleshooting
Virtualized Network Functions (VNF)
Written Communication

Nice To Haves

Network, Virtualization, Operating Systems and/or but not limited to other related certifications preferred.

Responsibilities

Adheres to all change enablement related practices and policies including participation in the enterprise’s Change Advisory Board (CAB)
Assists in workload preparation, set-up, and performs reruns due to JCL errors, hardware malfunctions, bad input data, and job preparation errors
Completes assigned work on time and/or makes every effort to do so prior to notifying leadership including incidents, requested items, stories, problems, job abends, and any other tickets
Conducts problem management practices include acting as problem record owner facilitating the problem tasks to bring about continual improvement
Configures monitoring tools to ensure we advocate for mean time to detect and resolve in conjunction with application and technical owners
Defines and documents the monitoring service to the enterprise including vendor contacts, budgeting, lifecycle management, integrations, and execution of a roadmap
Embodies and models the attributes of the I&O operating model and acts as the standard bearer for the ideals
Engages with the appropriate vendors outside of I&O including Facilities, Physical Security or any other Telecommunications Provider to ensure that circuits are up and operational
Ensures all records are updated including runbooks, CMDB, and business rules in ServiceNow to ensure we are making programmatic decisions
Ensures availability of all online networks within standard and ensures timely completion of nightly batch processing
Ensures that all security policies, procedures and EDP standards are followed not limited to vulnerability management, change and configuration management, and findings management
Initiates appropriate event, incident, and if necessary, major incident processes to ensure that the company’s services are available for member and provider facing operations by advocating for the event
Monitors the operation of the enterprise business services, services, applications, and technical services & communication lines including monitoring the mainframe systems health and performance, as well as managing the AppWorx queues
Participates in the appropriate on-call rotation adhering to the documented expectations
Takes the appropriate actions in the spirit of continual improvement when a defect, or area of improvement is noted in either records, practice, process, or operating of monitoring