Comm. Field Technical Consultant

Lennox International • Richardson, TX

1d

About The Position

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.
What Drives Success
Under limited supervision, develops and delivers training courses for training customers or technical employees in the installation, maintenance, and repair of HVAC products.
Troubleshoots technical inquiries.
Identifies customer needs.
Investigates and resolves technical inquiries.
Develops, test, and maintain courses and materials used in training.
Establishes course content and student learning objectives.
May prepare course syllabi, lesson plans, and student manuals, and coordinate the development of training aids.
Reviews problem areas and identifies training needs.
Develops criteria for evaluating the effectiveness of training activities.
Updates course materials continuously to ensure timeliness and relevance.
Conducts training using all methods of delivery.
May provide direction to entry-level technical trainers.

Requirements

• Requires a high school diploma or an equivalent combination of education and experience.
• Typically requires at least 5 years of relevant training experience in addition to at least 5 years of technical experience.
• Advanced knowledge of assigned products and the application of diagnostic techniques and service aids.
• Knowledge and ability to apply learning theories to classroom situations.
• Developed presentation skills using a variety of technologies.
• Strong verbal and written communication skills required.
• An individual must have sales ability and a track record of fostering strong customer relationships.
• Proficient in the use of Microsoft Office, including Word, Excel, PowerPoint, and Outlook. Proficient in leading WebEx meetings.

Nice To Haves

• Prefer two year college degree, HVAC degree or equivalent.

Responsibilities

• Develops and delivers training courses for training customers or technical employees in the installation, maintenance, and repair of HVAC products.
• Troubleshoots technical inquiries.
• Identifies customer needs.
• Investigates and resolves technical inquiries.
• Develops, test, and maintain courses and materials used in training.
• Establishes course content and student learning objectives.
• May prepare course syllabi, lesson plans, and student manuals, and coordinate the development of training aids.
• Reviews problem areas and identifies training needs.
• Develops criteria for evaluating the effectiveness of training activities.
• Updates course materials continuously to ensure timeliness and relevance.
• Conducts training using all methods of delivery.
• May provide direction to entry-level technical trainers.

Benefits

• tuition reimbursement
• medical, dental, and vision insurance
• prescription drug coverage
• 401(k) retirement plan
• short-term disability insurance
• 8 weeks paid birthing leave
• 2 weeks paid bonding leave
• life and long-term disability insurance
• 12 days paid time off
• 2 paid well-being days
• 1 paid volunteer day
• 12 paid holidays
• 3 floating holidays per year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED