Comm Ctr Dispatch

Six Flags Entertainment Corporation•Austell, GA

2d•$14

About The Position

The Dispatch Center Operators are responsible for a variety of tasks including dispatching emergency and non-emergency calls, various department activities, computing park attendance information, monitoring different radio channels, as well as other duties. The Operator must be able to answer multiple phone lines monitor and dispatch information on all park radio channels and keep a clear line of communication with the park director and management teams.

Requirements

Have excellent written and verbal communication skills.
Have a clear understanding of Windows-based software including Word and Excel.
Dispatch, Customer Service, or Security experience preferred.
Be able to multitask & self-motivated.
Be at least 18 years old.
Have a high school diploma.
Be able to work in a fast-paced environment.
Have an enthusiastic and positive Guest First Orientation and enjoy working with people.
Be able to respond immediately and adapt to all emergencies.
Have a strong attention to detail.
Be able to work a flexible schedule / open availability.
Remain calm in high-intensity situations.
Must be able to sit for an extended period of time.
Must be capable of lifting and carrying up to 75 pounds.
Must have a drivers license and be able to operate a motor vehicle.

Nice To Haves

Dispatch, Customer Service, or Security experience preferred.

Responsibilities

Following proper operating procedures.
Daily opening and closing of the park year-round.
Managing all park radio channels.
Dispatching park personnel to various calls.
Answering multiple phone lines.
Maintaining a professional environment by enforcing strict radio policies.
Logging ride downtime and security activity into appropriate databases.
Logging ride wait times frequently
Completing hourly attendance tracking.
Communicating with sister park (Six Flags White Water) to disclose important information
Communicating essential park information across all park channels
Dispatching emergencies in a calm, professional manner.
Ensuring Guest First Standards are followed and enforced.
Other Duties as assigned.