Comcast-posted 3 months ago
Full-time • Intern
Mount Laurel Township, NJ
Telecommunications

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You'll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.) Program Overview: Comcast's Summer Internship Program offers an exciting opportunity to gain hands-on experience, build lasting connections, and grow professionally in a dynamic and inclusive environment. This paid, 11-week immersive experience places interns at the heart of our business, working alongside talented professionals on meaningful projects that contribute to real outcomes. As a trusted member of the team, you'll gain exposure to the inner workings of a global media and technology company while developing skills that will serve you well in any career path.

  • Assist in triaging and documenting incidents using platforms such as IOP and Jira.
  • Monitor dashboards and alerts to identify anomalies and support timely incident response.
  • Participate in incident review meetings and help track follow-up actions and escalations.
  • Support the development and refinement of incident playbooks and escalation protocols.
  • Help analyze incident trends and contribute to monthly reporting on MTTD, MTTM, and incident volume.
  • Collaborate with cross-functional teams (engineering, operations, and business units) to ensure incident workflows are aligned and effective.
  • Currently pursuing a bachelor's degree from a United States-based college or university.
  • Rising Junior or Rising Senior only (must have a graduation date between Winter 2026- Spring 2028).
  • Returning to degree-program (for at least a semester) after the completion of the summer internship (meaning, student must be returning to school for Fall 2026 semester before graduating).
  • Available to work 40 hours per week over the course of the summer program starting June 1, 2026, through August 14, 2026.
  • Authorized to work in the United States with no current or future sponsorship needs.
  • Available to report in-person to the work location on the job posting (unless virtual offering).
  • Basic understanding of IT infrastructure and cybersecurity principles.
  • Familiarity with incident management frameworks (e.g., ITIL).
  • Strong organizational and communication skills.
  • Experience with tools like Jira, ServiceNow, or similar ticketing systems.
  • Ability to interpret data and contribute to reporting and analysis.
  • Interest in business continuity, service reliability, and stakeholder engagement.
  • Base Pay: $32.00
  • Best-in-class Benefits to eligible employees.
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